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1. 
Cover image for Productivity and work design improvement in a full-services of engineering company
2. 
Cover image for 5S for healthcare
3. 
Cover image for Measuring and improving productivity in services : issues, strategies and challenges
4. 
Cover image for Service productivity management : improving service performance using data envelopment analysis (DEA)
5. 
Cover image for DEAfrontier
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Cover image for Tahap kepuasan pelanggan terhadap perkhidmatan Syarikat Telekom Malaysia Berhad : satu kajian di sekitar Skudai, Johor
7. 
Cover image for Technical expert services
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Cover image for The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value
9. 
Cover image for Conquer the cost/service compromise : a five-step program to improve performance and reduce costs
10. 
Cover image for Quality control circles at work-cases from Japan's manufacturing and services sectors
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