Title:
Surviving dreaded conversations : talk through any difficult situation at work
Personal Author:
Publication Information:
New York : McGraw-Hill, 2010
Physical Description:
x, 213 p. : ill. ; 21 cm.
ISBN:
9780071630252
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 30000010225558 | HF5548.8 F52 2010 | Open Access Book | Book | Searching... |
Searching... | 30000010225557 | HF5548.8 F52 2010 | Open Access Book | Book | Searching... |
On Order
Summary
Summary
The essential guide for managers andprofessionals dealing with difficultworkplace conversations
Surviving Dreaded Conversations gives managers all theyneed to get through those difficult, face-to-face conversationswe all encounter in our office. Whether it'sfiring an employee, asking for a raise or delivering badfinancial news to a client or staff, expert author DonnaFlagg shows readers how to stop putting off theseuncomfortable conversations and start successfully facingthem head-on. Filled with tips, strategies, exercises,and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practicaladvice to help professionals get through the roughspots in the workplace.Author Notes
Donna Flagg runs The Krysalis Group, a business and communications consulting firm she founded in 2001. She speaks regularly at schools and universities in the Tri-State area and resides in New York.
Table of Contents
| Acknowledgment | p. v |
| Part 1 The Why | |
| 1 From Dread to Said | p. 3 |
| 2 Healthy Heads, Healthy Hearts, Healthy Words | p. 12 |
| 3 Personalities and Feelings | p. 24 |
| 4 Professional Maturity | p. 43 |
| 5 Shooting Straight from the Mouth | p. 59 |
| Part 2 The Who | |
| 6 Employee to Boss | p. 81 |
| 7 Coworker to Coworker | p. 109 |
| 8 Boss to Employee | p. 127 |
| 9 Employee to Customer/Client | p. 146 |
| 10 Closure | p. 166 |
| Part 3 The How | |
| 11 Dreaded Conversations in Action | p. 173 |
| Index | p. 209 |
