Assessing the value of your training : the evaluation process from training needs to the report to the board

Title:

Personal Author:

Rae, Leslie

Publication Information:

Aldershot, Hants, England : Gower, 2002

ISBN:

9780566085352

Subject Term:

Occupational training -- Great Britain -- Evaluation

Available:*

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000010135654	HD5715.5.G7 R38 2002	Open Access Book	Book	Searching... Unknown

In this revised edition of How to Measure Training Effectiveness, Leslie Rae describes a variety of ways in which training can be assessed for effectiveness and value, building on the third edition. He covers the entire training process from the identification of learning needs, through the planning and design of a relevant training programme to validating and testing its outcome, and the workplace effective implementation of the learning.

Author Notes

Leslie Rae, Mphil, FCIPD, FITOL, is a management and training consultant and a Fellow of the Chartered Institute of Personnel and Development

Preface	p. ix
1 Where do we start?	p. 1
Definitions
Models of validation and evaluation
Reasons
Trainer interest
Training manager interest
Senior management interest
Client interest
Questions for validation and evaluation
2 In the beginning	p. 16
Identification of training needs
Who identifies needs?
Analysis
Job analysis
Job description
Job specification
Occupational competence standards
Use of the standards
Functional analysis
Competence standards and S/NVQs in training
Training and development standards of competence and S/NVQs
Training specification
Training objectives
Aims and objectives
3 Detailed analysis	p. 32
Knowledge analysis
Other analyses
Observational analysis
Observation support interviews
Unstructured interview
Structured interview
Co-counselling
Questionnaires
Delphi technique
Audits
Diary method
Critical incident technique
Brainstorming
Mirroring
Psychological tests
4 Techniques of analysis: the Repertory Grid	p. 43
Aims of the Repertory Grid
The Repertory Grid in practice
Interviewer intervention
Problems of the Repertory Grid
5 Techniques of analysis: observational methods	p. 53
Process observation
Behaviour observation
Behaviour categories
Definitions of categories
Behaviour observation forms
Analysis of the interaction
6 Now we're ready to train	p. 63
Line manager involvement
Confirmation of programme suitability
Pre-course briefing
Control groups
Initial assessments
Knowledge/skill assessment
Knowledge tests
Constructing questionnaires and tests
Reliability and validity of tests
Questionnaire format
Summary
Types of knowledge tests
Open answer
Binary choice
True/false choice
Multiple choice
Short answer
Skill determination
Skills self-assessment
Semantic differential questionnaire
Thurstone Scale
Likert Scale
Ranking scales
Self-assessment of attitudes
Evaluation contracting
7 Assessments during the event	p. 88
Activity observation
Aids to observation
Audio equipment
Video equipment
Behaviour analysis
End-of-day assessment
Spot checks
Progressive Interim Review chart
Over-use of tests
8 End-of-event validation - 1	p. 103
Effective approaches
Guidelines to end-of-event validation
End-of-event approaches
Group reviews
Knowledge tests
Skill tests
Reactionnaires
Forms of reactionnaires
The blank sheet review
Feelings review
The end-of-course recommended reactionnaire
Specific reactionnaires
The three-test approach
Behaviour analysis
Repertory Grid
9 End-of-event validation - 2	p. 126
The Learning Questionnaire
Immediate or delayed validation
Trainer assessment
Assessment of trainer practice by observation
Action planning
10 The evaluation of media-based learning methods	p. 142
Open or Distance Learning packages or self-learning
Computer-Assisted Training
Computer-based technology or E-learning
The Internet and Web sites
E-mail
The Intranet
Attitudes to E-technology and learning
Assessment of E-technology
Selecting and assessing Internet or other multi-media programmes
11 After the euphoria	p. 151
Post-programme debriefing
Action Plan implementation
Review of implementation action: medium and longer-term evaluation
Line manager observation and assessment
Follow-up review meetings
Trainer observation and assessment
Trainer direct interview, telephone interview and tele-conferencing
Follow-up questionnaires
Repertory Grid
Self-diaries
Control groups
Long-term evaluation
12 Evaluation and the business ROI	p. 167
Calculating the ROI
The costs and benefits of training
Value for money
Fixed costs
Supportive costs
Opportunity costs
Evaluation
Cost analysis
Value- or business-orientated results
Guidelines for value-effective analysis
13 Customizing your evaluation programmes	p. 180
The Evaluation Quintet
Customized evaluation approaches
Approaches one, two, three, four, five and six
Other customized evaluation approaches
Evaluation using competence standards
Using the competence standards in an evaluation approach
Evaluation of practical or technical training
Evaluating outdoor training
Using and assessing external training providers
14 Analysing evaluation data	p. 201
The scoring analysis approach
The scoring and text analysis approach
Graphical representation
Change analysis
Test results in change analysis
Analysis reporting
The statistical analysis of evaluation
Test analysis
Location analysis
Dispersion analysis
Other analysis
Appendix 1 The evaluation process as part of the training process	p. 211
Appendix 2 Summary of validation and evaluation use	p. 213
Appendix 3 Practical applications	p. 217
References and recommended reading	p. 220
Index	p. 227

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Author Notes

Table of Contents