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Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
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Searching... | 30000010296718 | HD30.4 H84 2012 | Open Access Book | Book | Searching... |
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Summary
Summary
The importance of emotional intelligence as a critical factor in personal and business success is now well established. Emotional Intelligence in Action, Second Edition shows how to tap the power of EI to build effective emotional skills and create real change for leaders and teams.
This book breaks new ground in providing a cross-reference matrix that maps sixty-five exercises to four leading emotional intelligence models - the EQ-I 2.0 or EQ360, TESI and TESI Short, the MSCEIT, and EISA - making it easy to use with all the models.
Revised to respond to the significant changes in EQi-2.0 and to add two new instruments, TESI and EISA, this Second Edition now offers in-depth coverage of such emerging topics as emotional expression, as well as twenty new exercises, accompanied by reproducible handouts for your participants.
Ideal for both individual or team coaching or as part of a wider leadership and management development program, Emotional Intelligence in Action, Second Edition provides highly-effective experiential learning, drawn from real life, that will help you enhance emotional intelligence competencies in every organization.
Author Notes
Marcia Hughes , president of Collaborative Growth, serves as a strategic communications partner for organizations and trainers and is a professional speaker. She offers emotional intelligence training and coaching and is a certified trainer in the EQ-i 2.0 and EQ360, and TESI.
James Bradford Terrell , vice president of Collaborative Growth, provides coaching in emotional and communication skillfulness and organizational competency development for individuals, teams in transition, and senior leaders. He coaches leaders and teams using the EQ-i 2.0 and EQ360 and TESI.
Table of Contents
On the Web | p. xv |
Acknowledgments | p. xix |
Introduction: Getting the Most from This Resource | p. 1 |
Part 1 Using Emotional Intelligence to Create Real Change | p. 7 |
Chapter 1 The Case for Emotional Intelligence | p. 9 |
Chapter 2 How Everyone Can Use the Exercises: Cross-Reference Matrix | p. 17 |
Part 2 Exploring Emotional Intelligence and Well-Being Skills | p. 35 |
1 Self-Regard | p. 37 |
2 Self-Actualization | p. 41 |
3 Emotional Self-Awareness | p. 47 |
4 Emotional Expression | p. 53 |
5 Assertiveness | p. 57 |
6 Independence | p. 63 |
7 Interpersonal Relationships | p. 67 |
8 Empathy | p. 71 |
9 Social Responsibility | p. 77 |
10 Problem Solving | p. 83 |
11 Reality Testing | p. 87 |
12 Impulse Control | p. 91 |
13 Flexibility | p. 95 |
14 Stress Tolerance | p. 101 |
15 Optimism | p. 107 |
16 Happiness/Well-Being | p. 113 |
Part 3 Emotional Intelligence Exercises to Build Effective Skills | p. 117 |
1 Self-Regard | |
EXERCISE 1.1 Lighten Up with Self-Compassion | p. 121 |
EXERCISE 1.2 Of Thine Own Self Be Aware | p. 125 |
EXERCISE 1.3 Reconciliation | p. 129 |
EXERCISE 1.4 Toot Your Horn and Scratch Your Back | p. 135 |
2 Self-Actualization | |
EXERCISE 2.1 Leverage Your Time with a 2% Solution | p. 139 |
EXERCISE 2.2 The Scavenger Hunt | p. 145 |
EXERCISE 2.3 Becoming All That You Can Be | p. 155 |
EXERCISE 2.4 Applying Inspiration | p. 163 |
3 Emotional Self-Awareness | |
EXERCISE 3.1 Expanding Your Uncommon Awareness | p. 171 |
EXERCISE 3.2 Are You in Touch? | p. 175 |
EXERCISE 3.3 It Just Bubbles Up | p. 181 |
EXERCISE 3.4 Moving Toward and Moving Away | p. 187 |
4 Emotional Expression | |
EXERCISE 4.1 Expressing Resistance | p. 195 |
EXERCISE 4.2 Say It Nonverbally! | p. 199 |
EXERCISE 4.3 Tell a Story | p. 203 |
EXERCISE 4.4 Expressing Emotions in Social Media | p. 207 |
5 Assertiveness | |
EXERCISE 5.1 | p. 211 |
EXERCISE 5.2 Ramp It Up | p. 217 |
EXERCISE 5.3 Dial It Back | p. 223 |
EXERCISE 5.4 Getting Your Point Across | p. 227 |
6 Independence | |
EXERCISE 6.1 | p. 231 |
EXERCISE 6.2 Cut the Apron Strings | p. 237 |
EXERCISE 6.3 Solitary Effort | p. 241 |
EXERCISE 6.4 Going Along with the Group-Or Not | p. 245 |
7 Interpersonal Relationships | |
EXERCISE 7.1 | p. 249 |
EXERCISE 7.2 You've Got Good News | p. 253 |
EXERCISE 7.3 Making New Friends | p. 259 |
EXERCISE 7.4 Fun and Meaningful Relationships | p. 265 |
8 Empathy | |
EXERCISE 8.1 | p. 269 |
EXERCISE 8.2 Connect Feeling with Meaning | p. 273 |
EXERCISE 8.3 Mixed Emotions | p. 277 |
EXERCISE 8.4 Do as the Empathic Do | p. 285 |
9 Social Responsibility | |
EXERCISE 9.1 | p. 289 |
EXERCISE 9.2 Refl ect the Best | p. 293 |
EXERCISE 9.3 Who Do I Work for? | p. 299 |
EXERCISE 9.4 The Value of Volunteering | p. 305 |
10 Problem Solving | |
EXERCISE 10.1 | p. 309 |
EXERCISE 10.2 Emotions Affect Decision Making | p. 317 |
EXERCISE 10.3 Using the MasterSolve Modelfor Teams | p. 323 |
EXERCISE 10.4 Win-Win Negotiating | p. 331 |
EXERCISE 10.5 Let's Cover Our Bases | p. 335 |
11 Reality Testing | |
EXERCISE 11.1 | p. 341 |
EXERCISE 11.2 Feel, Hear, See-Is It Reality? | p. 345 |
EXERCISE 11.3 Visit Their Reality | p. 349 |
EXERCISE 11.4 Using All Three of Your Minds | p. 355 |
12 Impulse Control | |
EXERCISE 12.1 | p. 361 |
EXERCISE 12.2 To Impulse or Not to Impulse | p. 365 |
EXERCISE 12.3 The Urge to Splurge | p. 377 |
EXERCISE 12.4 Hot Buttons | p. 383 |
13 Flexibility | |
EXERCISE 13.1 | p. 387 |
EXERCISE 13.2 No More Shutdowns | p. 391 |
EXERCISE 13.3 Yes, No, Maybe So | p. 397 |
EXERCISE 13.4 Flex Time | p. 401 |
14 Stress Tolerance | |
EXERCISE 14.1 | p. 405 |
EXERCISE 14.2 'Cause You've Got Personality | p. 411 |
EXERCISE 14.3 Water Off a Duck's Back | p. 421 |
EXERCISE 14.4 Deep Center Breathing | p. 425 |
15 Optimism | |
EXERCISE 15.1 | p. 431 |
EXERCISE 15.2 Be Solution-Focused | p. 437 |
EXERCISE 15.3 See a Positive Resolution | p. 441 |
EXERCISE 15.4 The Optimistic Explanation | p. 445 |
16 Happiness/Well-Being | |
EXERCISE 16.1 | p. 453 |
EXERCISE 16.2 Growing My Happiness | p. 459 |
EXERCISE 16.3 Pay It Forward with Gratitude | p. 463 |
EXERCISE 16.4 Attitude of Gratitude | p. 467 |
Resources | p. 471 |
References | p. 473 |
About the Authors | p. 477 |
Index | p. 479 |