Sistem pemantauan kualiti perkhidmatan ICT menggunakan konsep perjanjian tahap perkhidmatan

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Title:

Personal Author:

Publication Information:

Skudai : Universiti Teknologi Malaysia, 2008

Physical Description:

1 CD-ROM ; 12 cm.

General Note:

Also available in printed version : HD30.2 A94 2008 raf

Supervisor : Dr. Azizah Abdul Rahman

Subject Term:

DSP_DISSERTATION:

Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2008

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