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Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 30000010141297 | T58.5 B47 2007 | Open Access Book | Book | Searching... |
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Summary
Summary
Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children provides an independent examination of developments in Enterprise Resource Planning for Information.
Major companies, research firms, and vendors are offering Enterprise Resource Planning for Information Technology, which they label as ERP for IT, IT Resource Planning and related terms.
This book presents on-the-ground coverage of enabling IT governance in architectural detail, which can be used to define a strategy for immediate execution. It fills the gap between high-level guidance on IT governance and detailed discussions about specific vendor technologies. It provides a unique value chain approach to integrating the COBIT, ITIL, and CMM frameworks into a coherent, unified whole. It presents a field-tested, detailed conceptual information model with definitions and usage scenarios, mapped to both process and system architectures.
This book is recommended for practitioners and managers engaged in IT support in large companies, particularly those who are information architects, enterprise architects, senior software engineers, program/project managers, and IT managers/directors.
Author Notes
Charles Betz is the Research Director for IT Portfolio Management for Enterprise Management Associates, with extensive practitioner experience as an enterprise architect for large scale IT operations in retail and financial services.
Table of Contents
| Table of Figures | p. x |
| Table of Tables | p. xiv |
| Foreword | p. xv |
| Boxes and Lines | p. xviii |
| Preface | p. xix |
| Acknowledgments | p. xxvii |
| Part I The IT Value Chain | p. 1 |
| 1 Introduction: Shoes for the Cobbler's Child | p. 3 |
| 1.1 The Achievements of IT | p. 3 |
| 1.2 The Problems | p. 4 |
| 1.3 The Proposed Solutions | p. 11 |
| 1.4 The Business Case | p. 30 |
| 1.5 Making It Real | p. 31 |
| 1.6 Chapter Conclusion | p. 32 |
| 1.7 Further Reading | p. 32 |
| 2 The IT Value Chain: A Process Foundation | p. 35 |
| 2.1 Frameworks, Frameworks Everywhere | p. 36 |
| 2.2 A Value Chain Framework | p. 42 |
| 2.3 Primary IT Activities | p. 51 |
| 2.4 Supporting IT Activities | p. 71 |
| 2.5 Relationship between Primary and Supporting Processes | p. 92 |
| 2.6 Major Framework Issues | p. 93 |
| 2.7 The Functional Viewpoints | p. 98 |
| 2.8 Nonfunctional Requirements | p. 100 |
| 2.9 Process Maturity | p. 105 |
| 2.10 The Business Case | p. 105 |
| 2.11 Making It Real | p. 106 |
| 2.12 Chapter Conclusion | p. 106 |
| 2.13 Further Reading | p. 107 |
| Part II Supporting the IT Value Chain | p. 109 |
| 3 A Supporting Data Architecture | p. 115 |
| 3.1 Metrics: Gateway from Process to Data | p. 115 |
| 3.2 A Conceptual Data Model | p. 119 |
| 3.3 IT Process Entities | p. 124 |
| 3.4 The Configuration Item and Its Subtypes | p. 144 |
| 3.5 Process and Workflow: A Data Perspective | p. 199 |
| 3.6 General IT Data Architecture Issues | p. 204 |
| 3.7 The Business Case | p. 222 |
| 3.8 Making It Real | p. 223 |
| 3.9 Chapter Conclusion | p. 224 |
| 3.10 Further Reading | p. 224 |
| 4 A Supporting Systems Architecture | p. 227 |
| 4.1 Systems and Families | p. 232 |
| 4.2 Cohesion and Coupling | p. 235 |
| 4.3 Systems for Planning and Controlling | p. 236 |
| 4.4 Systems for Solutions Delivery | p. 252 |
| 4.5 Cross-Boundary Build-Run Systems | p. 261 |
| 4.6 Systems for Service Support | p. 270 |
| 4.7 Information-Centric Systems | p. 279 |
| 4.8 General Issues | p. 295 |
| 4.9 The Ideal Architecture | p. 298 |
| 4.10 The Business Case | p. 301 |
| 4.11 Making It Real | p. 302 |
| 4.12 Chapter Conclusion | p. 303 |
| 4.13 Further Reading | p. 304 |
| 5 Patterns for IT Enablement | p. 307 |
| 5.1 Why Apply Patterns? | p. 307 |
| 5.2 Core Value Chain Patterns | p. 309 |
| 5.3 Configuration Management Patterns | p. 320 |
| 5.4 Supporting IT Process Patterns | p. 343 |
| 5.5 Chapter Conclusion | p. 363 |
| 5.6 Further Reading | p. 364 |
| Part III Conclusion | p. 365 |
| 6 Epilogue | p. 367 |
| 6.1 Human Constraints of IT Enablement | p. 368 |
| 6.2 The Next-Generation IT: MDA, SOA, BPM, Portals, and Utility Computing | p. 369 |
| 6.3 In Closing | p. 371 |
| Appendix A Architecture Methodology Used in This Book | p. 373 |
| Appendix B Some Thoughts on the Professionalization of Enterprise IT | p. 378 |
| Appendix C IT Professional Organizations | p. 381 |
| Endnotes | p. 383 |
| References | p. 397 |
| Index | p. 407 |
| About the Author | p. 417 |
