Title:
Benchmarking for continuous improvement in the public sector
Personal Author:
Publication Information:
Harlow, Essex : Longman Group Ltd., 1994
ISBN:
9780582244344
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 30000003754169 | HD62.15 B95 1994 | Open Access Book | Book | Searching... |
On Order
Summary
Summary
The benchmarking concept is fundamentally one by which different players share details of their performance in delivering services, to allow best criteria to be established. This text aims to help managers in the public sector develop performance criteria in areas where they are expected to be efficient, and where it has been previously difficult to establish a yardstick for achievement.
