Summary

Based on an international study of best practices in all major aspects of re-engineering, this text aims to increase the reader's understanding of the distinctive set of practices that correlate casually with business process re-engineering success. It addresses the significant planning and control aspects of a business process improvement project - for example, the how and why of team building, process selection, change management, process visioning, use of tools, linkage to business strategy, assessment competition and the voice of the customer. For each planning and control aspect, the book captures the practices and approaches employed by the most successful companies.