Elayne CoakesDavid Avison and Trevor Wood-HarperNeil F. Doherty and Malcolm KingN.F. du PlooyLauri Koskela and Abdul Samad KaziM. Gordon HunterJeffrey M. StantonLeoni WarneMike MetcalfeAndrew WennTeresa Lynch and Shirley GregorSandra Cormack and Aileen Cater-SteelJulie FisherSteve ClarkeMichael ArnoldSteve Clarke and Paul DrakeArthur Tatnall

Preface	p. i
Section I From Technical to Socio-Technical
Introduction: Socio-Technical Thinking--A Holistic Viewpoint	p. 1
Chapter I Bringing Social and Organisational Issues into Information Systems Development: The Story of Multiview	p. 5
Chapter II From Technical Change to Socio-Technical Change: Towards a Proactive Approach to the Treatment of Organisational Issues	p. 22
Chapter III The Social Responsibility of Information Systems Developers	p. 41
Chapter IV Information Technology in Construction: How to Realise the Benefits?	p. 60
Section II The Individual and Information Resource Management
Introduction: The Individual and Information Resource Management	p. 77
Chapter V Information Technology and Privacy: A Boundary Management Perspective	p. 79
Chapter VI Conflict and Politics and Information Systems Failure: A Challenge for Information Systems Professionals and Researchers	p. 104
Chapter VII Concern Solving for IS Development	p. 135
Section III Linking the Human and Technical: Information Systems in Practice
Introduction: Configuring the User, Configuring the System	p. 153
Chapter VIII Technology-Push or User-Pull? The Slow Death of the Transfer-of-Technology Approach to Intelligent Support Systems Development	p. 158
Chapter IX Prescription to Remedy the IT-Business Relationship	p. 181
Chapter X Human Factors and the Systems Development Process	p. 203
Section IV Human Issues: The Lessons from and Applications of Social Theory
Introduction: The Human Side of Information Management	p. 224
Chapter XI Systems Design Meets Habermas, Foucault and Latour	p. 226
Chapter XII A Social Perspective on Information Security: Theoretically Grounding the Domain	p. 249
Chapter XIII Actor-Network Theory as a Socio-Technical Approach to Information Systems Research	p. 266
Final Thoughts	p. 284
About the Authors	p. 285
Index	p. 292