Excerpts

1 Getting the basics Managing people? Leadership Motivation Coaching Interviewing Getting started 2 Work plan Introducing the course Checklist 3 The course Unit 1: A taster 1.1 Exercise: Understanding your style 1.2 Technique: Culture 1.3 Technique: Creating a team 1.4 Exercise: Becoming a figure-of-eight person 1.5 Exercise: It's catching Unit 2: Inspiration 2.1 Technique: Charisma 2.2 Technique: Being an inspiration 2.3 Exercise/Technique: Getting your inspiration 2.4 Technique: Learning to love your business and staff 2.5 Technique: Learning to love your customers and suppliers Unit 3: Leader as navigator: strategy and direction 3.1 Exercise: Leadership and management 3.2 Exercise/Technique: Vision and mission 3.3 Technique: Strategy 3.4 Exercise/Technique: Setting goals 3.5 Exercise/Technique: Developing a business plan Unit 4: The murderous meeting 4.1 Exercise/Technique: Meetings and how to chair them 4.2 Exercise/Technique: Meetings and how to develop them 4.3 Exercise/Technique: Meetings and how to kill them 4.4 Exercise: Visible improvement 4.5 Technique: Break time Unit 5: It's hard at the top: dealing with stress 5.1 Exercise/Technique: Using stress 5.2 Exercise: Learning to relax 5.3 Technique: Get fit 5.4 Exercise/Technique: Getting beneath anxiety 5.5 Exercise/Technique: Stop and think Unit 6: Words, words: communicating 6.1 Exercise/Technique: Conversations 6.2 Technique: Networking 6.3 Technique: Publish or be damned 6.4 Exercise: Eye eye 6.5 Exercise: Open questions Unit 7: Knowledge is power 7.1 Exercise/Technique: Technical competence 7.2 Exercise/Technique: Knowing your competitors and customers 7.3 Technique: Knowing your people 7.4 Technique: Knowing yourself 7.5 Technique: Keeping abreast Unit 8: Responsibility and influence 8.1 Exercise/Technique: Taking responsibility 8.2 Technique: Teaching responsibility 8.3 Technique: How to be an ideal leader 8.4 Technique: Saying 'No' 8.5 Exercise: Two-faced management Unit 9: Reward and recognition 9.1 Technique: Arrivals 9.2 Technique: Reward 9.3 Technique: Recognition 9.4 Exercise/Technique: Somewhere to go 9.5 Technique: Small gifts and big sums Unit 10: Injecting energy 10.1 Exercise/Technique: Energy 10.2 Technique: Leading a team over time 10.3 Exercise: Being obsessive 10.4 Technique: Being ubiquitous 10.5 Technique: Warm-ups Unit 11: Embracing change 11.1 Technique: Creating change 11.2 Technique: Change control 11.3 Technique: Change as motivator 11.4 Exercise/Technique: Motivational marketing 11.5 Exercise/Technique: The hardest cut Unit 12: Beating the system 12.1 Technique: Destroying the system from the inside 12.2 Exercise/Technique: Bureaucracy and how to develop it 12.3 Exercise/Technique: Bureaucracy and how to kill it 12.4 Exercise/Technique: Making it sane 12.5 Technique: Doing yourself out of a job Unit 13: Messages: more communicating 13.1 Exercise/Technique: E-motivation 13.2 Exercise: The genuine article 13.3 Technique: Giving feedback 13.4 Exercise: Your body 13.5 Exercise: Non-verbal replies Unit 14: Delegation and trust 14.1 Technique: Delegation 14.2 Technique: Responsibility 14.3 Technique: Recognized authority 14.4 Exercise: Managing George 14.5 Technique: Backing off Unit 15: The right person for the right job 15.1 Technique: 360 degree appraisals 15.2 Technique: Appropriate appraisal 15.3 Exercise/Technique: Catch them doing it right 15.4 Exercise: What do they look like? 15.5 Exercise/Technique: Assessing test results Unit 16: Difficult cases and troublemakers 16.1 Exercise: Daggers drawn 16.2 Technique: Confronting troublemakers 16.3 Exercise: The earnest objector 16.4 Exercise: Playing favourites 16.5 Technique: Reluctance to improve Unit 17: Putting on a show 17.1 Exercise/Technique: Risk and failure 17.2 Technique: Energy transfer 17.3 Technique: Lasers and dry ice 17.4 Technique: Quality content 17.5 Technique: Spice it up Unit 18: You can't motivate 18.1 Technique: Contributors 18.2 Exercise: Do it themselves 18.3 Technique: Perspective shift 18.4 Technique: Personal projects 18.5 Exercise/Technique: Overcoming a lifetime of learning Unit 19: Training and learning 19.1 Technique: Developing others 19.2 Technique: Train tracks 19.3 Technique: Train strain 19.4 Technique: Knowing what you know 19.5 Technique: Learning and learning styles Unit 20: The F word 20.1 Exercise/Technique: Portfolio matching 20.2 Technique: The tea bag 20.3 Technique: Celebration time 20.4 Exercise/Technique: The F word 20.5 Exercise: Building relationships Unit 21: Pitching it right 21.1 Technique: Stretch but don't stress 21.2 Technique: Being realistic 21.3 Technique: Being unrealistic 21.4 Technique: Establishing pace 21.5 Technique: 'I can't do it' Unit 22: Coaching in all directions 22.1 Exercise: Coaching outside work 22.2 Technique: Coaching with others 22.3 Exercise/Technique: Coaching your boss 22.4 Technique: Coaching your peers 22.5 Technique: Coaching yourself Unit 23: Modelling the role 23.1 Exercise/Technique: Watch my feet, not my lips 23.2 Technique: Honesty is the best policy 23.3 Exercise/Technique: Going the extra mile 23.4 Technique: Love 23.5 Technique: Role models Unit 24: Preparation for interviews 24.1 Exercise/Technique: Understanding the job 24.2 Exerxise/Technique: Sifting application 24.3 Technique: Information checklist 24.4 Technique: Environment checklist 24.5 Selling checklist Unit 25: Notes and listening 25.1 Technique: Ask them 25.2 Technique: What did I say? 25.3 Technique: Checking for understanding 25.4 Exercise/Technique: Great note taking 25.5 Exercise/Technique: Using silence Unit 26: Decisions and choices 26.1 Exercise: Decisions, decisions, decisions 26.2 Exercise/Technique: Setting criteria 26.3 Exercise/Technique: Simple option evaluation 26.4 Exercise/Technique: Sophisticated option evaluation 26.5 Technique: Comparing apples and oranges Unit 27: Coping with time 27.1 Exercise/Technique: Diaries 27.2 Exercise/Technique: Mastering time 27.3 Technique: Marking time 27.4 Exercise: Now is all you can do 27.5 Technique: Quick results Unit 28: Questions, questions 28.1 Personality and skills 28.2 Business awareness and teamwork 28.3 Leadership and manageability 28.4 Self-starter and creativity 28.5 Shocks and analytical thinking Unit 29: Removing demotivators 29.1 Exercise: Money, money, money 29.2 Technique: Promises, promises 29.3 Technique: The rumour mill 29.4 Technique: No secrets 29.5 Exercise/Technique: Positive visualization Unit 30: Subtle inspiration 30.1 Technique: Own pocket 30.2 Technique: Taskforce opportunities 30.3 Exercise/Technique: What's in it for me? 30.4 Exercise/Technique: Ambience chasers 30.5 Technique: On the up 4 Review Pulling it together Collected reading list Appendix Techniques with high personal development ratings Techniques with high leadership ratings Techniques with high motivation ratings Techniques with high coaching ratings Techniques with high interviewing ratings Techniques with high fun ratings Index 1 Getting the basics Managing people? Leadership Motivation Coaching Interviewing Getting started 2 Work plan Introducing the course Checklist 3 The course Unit Excerpted from Crash Course in Managing People by Brian Clegg, Paul Birch All rights reserved by the original copyright owners. Excerpts are provided for display purposes only and may not be reproduced, reprinted or distributed without the written permission of the publisher.