Cover image for Quality of service : making it really work
Title:
Quality of service : making it really work
Personal Author:
Edvardsson, Bo
Publication Information:
New York : McGraw-Hill, 1994
ISBN:
9780077079499
Subject Term:
Customer services -- Management

Total quality management

Service industries -- Quality control

Service industries -- Management
Added Author:
Thomasson, Bertil

Ovretveit, John

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 30000003785064 HF5415.5 E39 1994 Open Access Book Book
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