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Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 30000010184853 | RA975.C37 G74 2003 | Open Access Book | Book | Searching... |
Searching... | 30000010184854 | RA975.C37 G74 2003 | Open Access Book | Book | Searching... |
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Summary
Summary
Improve operations in the areas that have the greatest impact on care cost and outcomes. This book describes best practices in six critical areas of hospital operations--governance, service lines, complex case management, prevention, support services, and service excellence--by using examples from hospitals within the highly respected Catholic Health Initiatives system.
The authors describe the path each of the featured hospitals took to achieve their various successes, and how CHI will implement those leading practices across its whole system. The authors discuss potential pitfalls, and how other systems and freestanding organizations can learn from their experience.
Author Notes
John R. Griffith, MBA, LFACHE, is the Andrew Pattullo Collegiate Professor Emeritus in the Department of Health Management and Policy at the School of Public Health at the University of Michigan, Ann Arbor. He was the chair of his department from 1987 to 1991. He has served as chair of the Association of University Programs in Health Administration (AUPHA) and as senior adviser to the board of the National Center for Healthcare Leadership. He has received the Gold Medal Award from the American College of Healthcare Executives, as well as multiple publication awards. He was an examiner for the Baldrige Performance Excellence Program from 1997 to 1998.
Reaching Excellence in Healthcare Management
The Well-Managed Healthcare Organization, Ninth EditionTable of Contents
| Preface | p. vii |
| 1 New Life, Energy, and Vitality: The Building Blocks of Catholic Health Initiatives | p. 1 |
| 2 Governance: Sustaining Turnarounds at St. John's Regional Medical Center | p. 19 |
| 3 Clinical Service Lines: Evolving Beyond Borders at Memorial Health Care System | p. 57 |
| 4 Case Management: Optimizing Quality of Life at the Mercy Health Network | p. 87 |
| 5 Prevention: Creating Healthy Communities at Good Samaritan Health System | p. 119 |
| 6 Support Services: Surpassing Benchmarks at St. Elizabeth Health System | p. 159 |
| 7 Service Excellence: Building the Future at Franciscan Health System | p. 203 |
| 8 Thinking Forward: Completing the Transformation | p. 237 |
| Index | p. 257 |
| About the Authors | p. 265 |
