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Summary
Summary
Business intelligence has always been considered an essential ingredient for success. However, it is not until recently that the technology has enabled organizations to generate and deploy intelligence for global competition. These technologies can be leveraged to create the intelligent enterprises of the 21st century that will not only provide excellent and customized services to their customers, but will also create business efficiency for building relationships with suppliers and other business partners on a long term basis. Creating such intelligent enterprises requires the understanding and integration of diverse enterprise components into cohesive intelligent systems. Anticipating that future enterprises need to become intelligent, Intelligent Enterprises of the 21st Century brings together the experiences and knowledge from many parts of the world to provide a compendium of high quality theoretical and applied concepts, methodologies, and techniques that help diffuse knowledge and skills required to create and manage intelligent enterprises of the 21st century for gaining sustainable competitive advantage in a global environment. This book is a comprehensive compilation of the state of the art vision and thought processes needed to design and manage globally competitive business organizations.
Table of Contents
Preface | p. vi |
Section I Intelligent Enterprises | |
Chapter I. Knowledge Economy and Intelligent Enterprises | p. 1 |
Chapter II. The Macroeconomic Benefits of Intelligent Enterprises | p. 11 |
Section II Electronic Enterprises | |
Chapter III. A Comparative Analysis of eBay and Amazon | p. 29 |
Chapter IV. Key Determinants of Consumer Acceptance of Virtual Stores: Some Empirical Evidence | p. 45 |
Chapter V. Next Generation B2B Commerce Using Software Agents | p. 67 |
Chapter VI. Building Adaptive e-Business Infrastructure for Intelligent Enterprises | p. 92 |
Chapter VII. The Evolving e-Business Enterprise Systems Suite | p. 106 |
Section III Technology and Tools for Intelligent Enterprises | |
Chapter VIII. A Framework of Intelligence Infrastructure Supported by Intelligent Agents | p. 122 |
Chapter IX. Enterprise Resource Planning for Intelligent Enterprises | p. 140 |
Chapter X. New Challenges in Electronic Payments | p. 153 |
Chapter XI. Infrastructure and Policy Frameworks for the Support of Intelligent Enterprises: The Singapore Experience | p. 163 |
Chapter XII. Application Service Provision: A Technology and Working Tool for Intelligent Enterprises of the 21st Century | p. 188 |
Chapter XIII. Transforming Small Businesses into Intelligent Enterprises through Knowledge Management | p. 222 |
Chapter XIV. From Data to Decisions: Knowledge Discovery Solutions for Intelligent Enterprises | p. 234 |
Section IV Managing Intelligent Enterprises | |
Chapter XV. E-Pricing for Intelligent Enterprises: A Strategic Perspective | p. 246 |
Chapter XVI. Linking E-Commerce Strategies with Organizational and IS/IT Strategies | p. 260 |
Chapter XVII. Managing Operations in the E-Commerce Era: Requirements and Challenges | p. 281 |
Chapter XVIII. E-Business Systems Security for Intelligent Enterprise | p. 302 |
Chapter XIX. Modern Maintenance Management for Enhancing Organizational Efficiency | p. 321 |
About the Authors | p. 333 |
Index | p. 341 |