Title:
Creating a customer-centered culture : leadership in quality, innovation, and speed
Personal Author:
Publication Information:
Milwaukee, Wisconsin : ASQC Quality Press, 1993
ISBN:
9780873891516
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 30000003663246 | HF5415.5 L38 1993 | Open Access Book | Book | Searching... |
Searching... | 30000004193870 | HF5415.5 L38 1993 | Open Access Book | Book | Searching... |
Searching... | 30000003663253 | HF5415.5 L38 1993 | Open Access Book | Book | Searching... |
On Order
Summary
Summary
Creating a Customer-Centered Culture shows you how to successfully apply existing traditional management tools to knowledge and service work. it teaches you to think like customers so you can implement an organizational culture transformation on your way to total quality management in a jargon-free, step-by-step way.
