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Author: Lovelock, Christopher H.

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Vandermerwe, Sandra

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Material Type

Open Access Book

Subject

Professions -- Marketing

(6)

Service industries -- Marketing

(6)

Service industries -- Marketing -- Management

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Customer services -- Marketing

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Customer services -- New Zealand -- Marketing

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Marketing -- Management

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1.

Cover image for Services marketing : people, technology, strategy

Services marketing : people, technology, strategy

by

Lovelock, Christopher H.

Author

Lovelock, Christopher H., Wirtz, Jochen

Format:

Call Number

HF5415.13 L68 2007

Edition

6th ed.

Publisher

Pearson/Prentice Hall,

Publication Date

2007

ISBN

9780131875524

Available:
Holds:
Copies:

SD_ILS:231123

2.

Cover image for Services marketing : an Asia-Pacific and Australian perspective

Services marketing : an Asia-Pacific and Australian perspective

Services marketing : an Asia-Pacific and Australian perspective

by

Lovelock, Christopher H.

Author

Lovelock, Christopher H.

Format:

Call Number

HD9989.A82 L68 2007

Edition

4th ed.

Publisher

Pearson Education Australia,

Publication Date

2007

ISBN

9780733986789

Available:
Holds:
Copies:

SD_ILS:280063

3.

Cover image for Principles of service marketing and management

Principles of service marketing and management

by

Lovelock, Christopher H.

Author

Lovelock, Christopher H., Wright, Lauren

Format:

Call Number

HD9981.5 L68 2002

Edition

2nd ed.

Publisher

Prentice Hall,

Publication Date

2002

ISBN

9780130404671

Available:
Holds:
Copies:

SD_ILS:303449

4.

Cover image for Services marketing : people, technology, strategy

Services marketing : people, technology, strategy

Services marketing : people, technology, strategy

by

Lovelock, Christopher H.

Author

Lovelock, Christopher H.

Format:

Call Number

HF5415.122 L683 2001

Edition

Intl. 4th ed.

Publisher

Prentice Hall,

Publication Date

2001 2000

ISBN

9780130289094

Available:
Holds:
Copies:

SD_ILS:333977

5.

Cover image for Services marketing : people, technology, strategy

Services marketing : people, technology, strategy

Services marketing : people, technology, strategy

by

Lovelock, Christopher H.

Author

Lovelock, Christopher H.

Format:

Call Number

HF5415.122 L68 2000

Edition

4th ed.

Publisher

Prentice Hall,

Publication Date

2000

ISBN

9780130173928

Available:
Holds:
Copies:

SD_ILS:142951

6.

Cover image for Services marketing : a European perspective

Services marketing : a European perspective

Services marketing : a European perspective

by

Lovelock, Christopher H.

Author

Lovelock, Christopher H., Vandermerwe, Sandra, Lewis, Barbara

Format:

Call Number

HF5415.122 L683 1996

Publisher

Prentice Hall Europe,

Publication Date

1996

ISBN

9780130959911

Available:
Holds:
Copies:

SD_ILS:155553

7.

Cover image for Services marketing

Services marketing

Services marketing

by

Lovelock, Christopher H.

Author

Lovelock, Christopher H.

Format:

Call Number

HF5415.122.L68 1996

Edition

3rd ed

Publisher

Prentice Hall,

Publication Date

1996

ISBN

9780134558417

Available:
Holds:
Copies:

SD_ILS:419815

8.

Cover image for Managing services : marketing, operations, and human resources

Managing services : marketing, operations, and human resources

Managing services : marketing, operations, and human resources

by

Lovelock, Christopher H.

Author

Lovelock, Christopher H.

Format:

Call Number

HD9980.5 L69 1992

Edition

2nd ed

Publisher

Prentice Hall,

Publication Date

1992

ISBN

9780135615720

Available:
Holds:
Copies:

SD_ILS:385400

9.

Cover image for Services marketing

Services marketing

Services marketing

by

Lovelock, Christopher H.

Author

Lovelock, Christopher H.

Format:

Call Number

HF5415.122.L68 1991

Edition

2nd ed.

Publisher

Prentice Hall,

Publication Date

1991

ISBN

9780138070663

Available:
Holds:
Copies:

SD_ILS:434920

10.

Cover image for Managing services : marketing, operations, and human resources

Managing services : marketing, operations, and human resources

Managing services : marketing, operations, and human resources

by

Lovelock, Christopher H.

Author

Lovelock, Christopher H.

Format:

Call Number

HD9980.5 L69 1988

Publisher

Prentice-Hall,

Publication Date

1988

ISBN

9780135513835

Available:
Holds:
Copies:

SD_ILS:253615

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