Title:
Operations and process management : principles and practice for strategic impact
Personal Author:
Publication Information:
New York : Financial Times, 2006
Physical Description:
1 CD-ROM ; 12 cm.
ISBN:
9780273684268
General Note:
Accompanies text of the same title : TS183 O64 2006
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 30000010081043 | CP 7191 | Computer File Accompanies Open Access Book | Compact Disc Accompanies Open Access Book | Searching... |
On Order
Summary
Summary
The ultimate resource for your Postgraduate course by trusted authors.
Ideal for students taking any practically orientated MBA, executive MBA or executive course in Operations and Process management.
Written by best selling authors in their field, Operations and Process Management inspires a critical and applied mastery of the core principles and processes fundamental to managing business operations.
Approaching the subject from a truly managerial perspective, this brand new text provides clear and concise coverage, whilst the accompanying CD provides an opportunity to practice and further explore the concepts and techniques introduced.
Table of Contents
| Guide to case studies in the book and on CD |
| Preface Book guided tour CD guided tour |
| About the authors |
| Acknowledgements |
| 1 Operations and processes |
| Executive summary |
| What is operations and process management? |
| Does the business take a process perspective? |
| Does operations and process management have a strategic impact? |
| Should all processes be managed in the same way? |
| A model of operations and process management Critical commentary |
| Summary checklist |
| Case study: AAF Rotterdam |
| Applying the principles |
| Notes on chapter |
| Taking it further |
| Useful websites |
| 2 Operations strategy |
| Executive summary |
| What is operations strategy? |
| Does the operation have a strategy? |
| Does operations strategy make sense from the top and the bottom of the business? |
| Does operations strategy align market requirements with operations resources? |
| Does operations strategy set an improvement path? |
| Critical commentary |
| Summary checklist |
| Case study: Dresding Wilson |
| Applying the principles |
| Notes on chapter |
| Taking it further |
| Useful websites |
| 3 Supply network design |
| Executive summary |
| What is supply network design? |
| How should the supply network be configured? |
| Where should operations be located? |
| How much capacity should each operation in the supply network have? |
| Critical commentary |
| Summary checklist |
| Case study: Delta Synthetic Fibres |
| Applying the principles |
| Notes on chapter |
| Taking it further |
| Useful websites |
| Supplement: Forecasting |
| 4 Process design 1 - Positioning |
| Executive summary |
| What is process design - positioning? |
| Do processes match volume-variety requirements? |
| Are process layouts appropriate? |
| Is process technology appropriate? |
| Are job designs appropriate? |
| Critical commentary |
| Summary checklist |
| Case study: North West Constructive Bank |
| The New Mortgage Centre 1 |
| Applying the principles |
| Notes on chapter |
| Taking it further |
| Useful websites |
| 5 Process design 2 - Analysis |
| Executive summary |
| What is process design - analysis? |
| Are process performance objectives understood? |
| How are processes currently designed? |
| Are process tasks and capacity configured appropriately? |
| Is process variability recognized? |
| Critical commentary |
| Summary checklist |
| Case study: North West Constructive Bank |
| The New Mortgage Centre 2 |
| Applying the principles |
| Notes on chapter |
| Taking it further |
| Supplement: Queuing analysis |
| 6 Product and service design processes |
| Executive summary |
| What is product/service design? |
| Are product/service design objectives specified? |
| Is the product/service design process defined? |
| Are the resources for developing products and services adequate? |
| Are product/service design and process design simultaneous? |
| Critical commentary |
| Summary checklist |
| Case study: Developing? |
| Savory Rosti-crisps' at Dreddo Dan's |
| Applying the principles |
| Notes on chapter |
| Taking it further |
| Useful websites |
| 7 Supply chain management |
| Executive summary |
| What is supply chain management? |
| Are supply chain objectives clear? |
| How should supply chain relationships be managed? |
| How should the supply side be managed? |
| How should the demand side be managed? |
| Are supply chain dynamics under control? |
| Critical commentary |
| Summary checklist |
| Case study: Supplying fast fashion |
| Applying the principles |
| Notes on chapter |
| Taking it further |
| Useful website |
