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1.

Cover image for Knock your socks off selling

Knock your socks off selling

by

Gitomer, Jeffrey H.

Author

Gitomer, Jeffrey H., Zemke, Ron

Format:

Call Number

HF5415.525 G583 1999

Publisher

AMACOM,

Publication Date

1999

ISBN

9780814470305

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2.

Cover image for Best practices in customer service

Best practices in customer service

by

Zemke, Ron

Author

Zemke, Ron, Woods, John A.

Format:

Call Number

HF5415.5 B48 1998 f

Publisher

AMACOM,

Publication Date

1998

ISBN

9780814470282

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3.

Cover image for Service recovery : fixing broken customers

Service recovery : fixing broken customers

by

Zemke, Ron

Author

Zemke, Ron

Format:

Call Number

HF5415.5 Z45 1995

Publisher

Productivity Press,

Publication Date

1995

ISBN

9781563271502

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