Title:
Taking charge of change
Edition:
Rev. ed.
Publication Information:
Carlsbad, CA : CRM Learning, 2004
Physical Description:
2 videodiscs : (20 min. 36 sec.): sd., col. ; 12 cm.
General Note:
Vol.1 --- Taking charge of change (rev. ed.) (DVD) ; Vol. 2 --- Taking charge of change : support material (2nd. ed.) (CDR).
Abstract:
[Teach employees the skills necessary to understand and support change initiatives with this revised and updated version of a long-time CRM favorite. In the video, stunning visuals feature a rookie skydiver making his first solo jump... a powerful metaphor for the leap we take into the unknown each time we experience a change in our own work lives. Participants learn strategies for moving through the three stages of change including: Differentiate between "change" and "transition" -- Discover the three stages of change (Endings, Neutral Zone, Beginnings) -- Identify which of the three stages of change is more difficult for them and why -- Learn the causes or conditions around a change that can influence one's needs through the transition that follows it -- Understand how and why each person in a workgroup may experience transition stages differently -- Recognize the role of communication (within teams, between teams, and between management levels) in the transition process. The vignettes provide a realistic look at the types of changes we experience in our work lives, and the steps we can take to help manage our response to those changes. Source : CRM Learning webpage : http://www.crmlearning.com/taking-charge-of-change]
Subject Term:
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
---|---|---|---|---|---|
Searching... | 30000010134504 | CP 013986 v.1 | Open Access AV | Digital Versatile Disc (Open Shelves) | Searching... |
Searching... | 30000010134505 | CP 013986 v.2 | Open Access AV | Digital Versatile Disc (Open Shelves) | Searching... |