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Cover image for Progressive trends in knowledge and system-based science for service innovation
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Cover image for The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
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Cover image for Empowered : unleash your employees, energize your customers, transform your business
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Cover image for Service innovation : organizational responses to technological opportunities & market imperatives
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Cover image for Trends in e-business, e-services, and e-commerce : impact of technology on goods, services, and business transactions