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Cover image for Strategic continuous process improvement : which quality tools to use, and when to use them
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Cover image for Cracking the case of ISO 9001:2008 for service : a simple guide to implementing quality management in service organizations
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Cover image for The memory jogger 9001:2008 : implementing a process approach compliant to ISO 9001:2008 quality management systems standard
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Cover image for Principles of total quality
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Cover image for The ASQ ISO 9000:2000 handbook
11. 
Cover image for The ASQ ISO 9000:2000 handbook
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Cover image for Quality management systems : a practical guide