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1. 
Cover image for Lean six sigma service excellence : a guide to green belt certification and bottom line improvement
2. 
Cover image for Design for six sigma for service
3. 
Cover image for Guide to TQM in service industries
4. 
Cover image for Quality of service : making it really work
5. 
Cover image for At the service quality frontier : a handbook for managers, consultants, and other pioneers
6. 
Cover image for The quest for quality in services