Cover image for Balanced scorecard step-by-step for government and nonprofit agencies
Title:
Balanced scorecard step-by-step for government and nonprofit agencies
Personal Author:
Niven, Paul R.
Publication Information:
Hoboken, N.J. : Wiley, c2003
ISBN:
9780471423287
Subject Term:
Total quality management in government

Administrative agencies -- Management -- Evaluation

Nonprofit organizations -- Management -- Evaluation

Benchmarking (Management)

Performance standards

Organizational effectiveness -- Measurement

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 30000005159631 JF1525.T67 N58 2003 Open Access Book Book
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