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1. 
Cover image for Marketing : connecting with customers
2. 
Cover image for Marketing Mosaic : Elements Driving Consumers and Business
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Cover image for Relationship between customer satisfaction and marketing mix in fast food industry : case study at KFC Taman Universiti
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Cover image for Value-based marketing for bottom-line success : 5 steps to creating customer value
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Cover image for College student satisfaction: marketing's approach for evaluating higher education
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Cover image for Emotion marketing : the hallmark way of winning customers for life
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Cover image for Analisis aspek relationship marketing dalam mencapai kepuasan dan kesetiaan pelanggan : kajian kes di The Body Shop, Johor Bahru
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Cover image for Analisis aspek relationship marketing dalam mencapai kepuasan dan kesetiaan pelanggan : kajian kes di The Body Shop, Johor Bahru
9. 
Cover image for Quality facility management : a marketing and customer service approach
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Cover image for Relationship marketing for competitive advantage : winning and keeping customers
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Cover image for UNDERSTANDING CUSTOMERS IN SERVICE INDUSTRY
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Cover image for Customer Value Creation Behavior