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1. 
Cover image for Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results
2. 
Cover image for Customer-oriented marketing strategy : theory and practice
3. 
Cover image for Organizational behavior : improving performance and commitment in the workplace
4. 
Cover image for Innovative pricing strategies to increase profits
5. 
Cover image for You will be satisfied : Ford Motor's top salesman shows you how to turn happy customers into fanatical loyalists and leave your competitors in the dust--