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1. 
Cover image for Strategic customer management : integrating relationship marketing and CRM
2. 
Cover image for Kellogg on branding : the marketing faculty of the Kellogg School of Management
3. 
Cover image for Customer relationship management : integrating marketing strategy and information technology
4. 
Cover image for Managing global accounts : nine critical factors for a world-class program
5. 
Cover image for Augmented Customer Strategy : CRM in the Digital Age
6. 
Cover image for CUSTOMER RELATIONSHIP MANAGEMENT : Concepts and Technologies
7. 
Cover image for KELLOGG ON BRANDING IN A HYPER-CONNECTED WORLD
8. 
Cover image for Profitable customer engagement : concept, metrics, and strategies
9. 
Cover image for The hidden power of your customers : four keys to growing your business through existing customers
10. 
Cover image for The superpromoter : the power of enthusiasm
11. 
Cover image for Managing customer relationships : a strategic framework
12. 
Cover image for CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers