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Subject: Customer services

Author

Christensen, Clayton M.

(2)

(2)

Acuff, Jerry, 1949-

(1)

Buchanan, Richard W.

(1)

Carroll, Becky, 1966-

(1)

Farell, Bob, 1927-

(1)

Kuzmeski, Maribeth

(1)

Michelli, Joseph A.

(1)

Prahalad, C. K.

(1)

Ramaswamy, Venkatram

(1)

Raynor, Michael E.

(1)

(1)

Yokoyama, John, 1940-

(1)

Language

(11)

Format

(10)

(1)

Material Type

Open Access Book

Open Access Computer File

Subject

Success in business

(10)

Customer relations

(6)

Consumer satisfaction

(3)

Creative ability in business

(2)

Industrial management

(2)

(1)

Customer relations -- Management

(1)

Customer services -- Management

(1)

Economic value added

(1)

Employee motivation

(1)

Strategic planning

(1)

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1.

Cover image for The hidden power of your customers : four keys to growing your business through existing customers

The hidden power of your customers : four keys to growing your business through existing customers

The hidden power of your customers : four keys to growing your business through existing customers

by

Carroll, Becky, 1966-

Author

Carroll, Becky, 1966-

Format:

Call Number

HF5415.5 C373 2011

Publisher

Wiley,

Publication Date

2011

ISBN

9781118018217

Available:
Holds:
Copies:

SD_ILS:778902

2.

Cover image for And the clients went wild! : how savvy professionals win all the business they want

And the clients went wild! : how savvy professionals win all the business they want

And the clients went wild! : how savvy professionals win all the business they want

by

Kuzmeski, Maribeth

Author

Kuzmeski, Maribeth

Format:

Call Number

HF5415.5 K89 2010

Publisher

Wiley,

Publication Date

2010

ISBN

9780470601761

Available:
Holds:
Copies:

SD_ILS:639060

3.

Cover image for Give 'em the pickle! the customer service wisdom of Bob Farrell

Give 'em the pickle! the customer service wisdom of Bob Farrell

Give 'em the pickle! the customer service wisdom of Bob Farrell

by

Farell, Bob, 1927-

Author

Farell, Bob, 1927-

Format:

Call Number

CP 014015 v.1

Publisher

Mind Resources,

Publication Date

2005

Available:
Holds:
Copies:

SD_ILS:566692

4.

Cover image for Customer service : career success through customer satisfaction

Customer service : career success through customer satisfaction

Customer service : career success through customer satisfaction

by

Timm, Paul R.

Author

Timm, Paul R.

Format:

Call Number

HF5415.5 T55 2005

Edition

3rd ed.

Publisher

Pearson/Prentice Hall,

Publication Date

2005

ISBN

9780131779969

Available:
Holds:
Copies:

SD_ILS:431776

5.

Cover image for The future of competition : co-creating unique value with customers

The future of competition : co-creating unique value with customers

The future of competition : co-creating unique value with customers

by

Prahalad, C. K.

Author

Prahalad, C. K., Ramaswamy, Venkatram

Format:

Call Number

HD41 P733 2004

Publisher

Harvard Business School Pub.,

Publication Date

2004

ISBN

9781578519538

Available:
Holds:
Copies:

SD_ILS:773534

6.

Cover image for When fish fly : lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market

When fish fly : lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market

by

Yokoyama, John, 1940-

Author

Yokoyama, John, 1940-, Michelli, Joseph A.

Format:

Call Number

HF5549.5.M64 Y65 2004

Publication Date

2004

ISBN

9781401300616

Available:
Holds:
Copies:

SD_ILS:421036

7.

Cover image for The relationship edge in business : connecting with customers and colleagues when it counts

The relationship edge in business : connecting with customers and colleagues when it counts

by

Acuff, Jerry, 1949-

Author

Acuff, Jerry, 1949-, Wood, Wally

Format:

Call Number

HF5415.5 A28 2004

Publication Date

2004

ISBN

9780471477129

Available:
Holds:
Copies:

SD_ILS:405789

8.

Cover image for The innovator's solution : creating and sustaining successful growth

The innovator's solution : creating and sustaining successful growth

The innovator's solution : creating and sustaining successful growth

by

Christensen, Clayton M.

Author

Christensen, Clayton M., Raynor, Michael E.

Format:

Call Number

HD53 C575 2003

Publication Date

2003

ISBN

9781578518524

Available:
Holds:
Copies:

SD_ILS:377785

9.

Cover image for Customer service : career success through customer satisfaction

Customer service : career success through customer satisfaction

Customer service : career success through customer satisfaction

by

Timm, Paul R.

Author

Timm, Paul R.

Format:

Call Number

HF5415.5 T55 1998

Publisher

Prentice Hall,

Publication Date

1998

ISBN

9780135766958

Available:
Holds:
Copies:

SD_ILS:475425

10.

Cover image for The innovator's dilemma : when new technologies cause great firms to fail

The innovator's dilemma : when new technologies cause great firms to fail

by

Christensen, Clayton M.

Author

Christensen, Clayton M.

Format:

Call Number

HD53 C57 1997

Publisher

Harvard Business School Press,

Publication Date

1997

ISBN

9780875845852

Available:
Holds:
Copies:

SD_ILS:455980

11.

Cover image for The enemy within : actions that self-destruct companies, customer service and jobs

The enemy within : actions that self-destruct companies, customer service and jobs

The enemy within : actions that self-destruct companies, customer service and jobs

by

Buchanan, Richard W.

Author

Buchanan, Richard W.

Format:

Call Number

HF5415.5 B82 1996

Publisher

McGraw-Hill,

Publication Date

1996

ISBN

9780074703243

Available:
Holds:
Copies:

SD_ILS:455088

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