Title:
Fabled service : ordinary acts, extraordinary outcomes
Personal Author:
Publication Information:
Johannesburg : Pfeiffer & company, 1995
ISBN:
9780893842703
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 30000003663501 | HF5415.5 S25 1995 | Open Access Book | Book | Searching... |
Searching... | 30000004075267 | HF5415.5 S25 1995 | Open Access Book | Book | Searching... |
On Order
Summary
Summary
As vice president and general manager of Nordstrom, Inc., for 12 years, Elizabeth Sanders made Nordstrom the benchmark against which any company, retail or otherwise, now measures itself. In Fabled Service, Sanders defines legendary service and explores the benefits and drawbacks of providing it to customers.
