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1. 
Cover image for 'SERVQUAL' dalam penilaian kualiti perkhidmatan di hospital
2. 
Cover image for Surgical care improvement project improve performance, reduce complications, and complywith CMS
3. 
Cover image for Surgical care improvement project : improve performance, reduce complications, and complywith CMS
4. 
Cover image for Facing change in health care : learning faster in tough times
5. 
Cover image for A CQI system for healthcare : how the Williamsport Hospital brings quality to life