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1. 
Cover image for I hear you : repair communication breakdowns, negotiate successfully, and build consensus... in three simple steps
2. 
Cover image for Talking to families about mental illness : what clinicians need to know
3. 
Cover image for I can read you like a book : how to spot the messages and emotions people are really sending with their body language
4. 
Cover image for "I wish I'd said that!" : how to talk your way of trouble and into success
5. 
Cover image for Why Didn't I Say That?! : What to Say and How to Say It in Tough Situations on the Job