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Subject: Service industries -- Management

Author

Fitzsimmons, James A.

(10)

Fitzsimmons, Mona J.

(10)

Akbar Nabiollahi Najafabadi, 1970-

(2)

Bordoloi, Sanjeev K.

(1)

Bordoloi, Sanjeev K. author

(1)

Botten, Neil, 1946-

(1)

(1)

Fakulti Sains Komputer dan Sistem Maklumat

(1)

Fitzsimmons, James A. author

(1)

Fitzsimmons, James A., author

(1)

Fitzsimmons, Mona J. author

(1)

Fitzsimmons, Mona J., author

(1)

(1)

Rose Alinda Alias, supervisor

(1)

(1)

Shamsul Sahibuddin, supervisor

(1)

Language

(17)

Format

(13)

(4)

Material Type

Closed Access Thesis

Computer File Accompanies Open Access Book

Open Access Book

UTM Special Collection - Computer File

Subject

Business enterprises -- Computer networks -- Management

(2)

Service-oriented architecture (Computer science)

(2)

Information technology

(1)

Information technology -- Economic aspects

(1)

International business enterprises -- Management

(1)

(1)

(1)

Servive industries -- Information technology

(1)

Strategic planning

(1)

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1.

Cover image for Service management : operations, strategy, information technology

Service management : operations, strategy, information technology

Service management : operations, strategy, information technology

by

Fitzsimmons, James A.

Author

Fitzsimmons, James A., Fitzsimmons, Mona J., Bordoloi, Sanjeev K.

Format:

Call Number

HD9980.5 F57 2014 f

Edition

8th ed.

Publisher

McGraw-Hill,

Publication Date

2014

ISBN

9780077841201

Available:
Holds:
Copies:

SD_ILS:806931

2.

Cover image for Service management : operations, strategy, information technology

Service management : operations, strategy, information technology

by

Fitzsimmons, James A., author

Author

Fitzsimmons, James A., author, Fitzsimmons, Mona J., author

Format:

Call Number

HD9980.5 F57 2011 f

Edition

7th ed.

Publisher

McGraw-Hill,

Publication Date

2011

ISBN

9780073403359

Available:
Holds:
Copies:

SD_ILS:777004

3.

Cover image for Service management operations, strategy, information technology

Service management operations, strategy, information technology

Service management operations, strategy, information technology

by

Fitzsimmons, James A.

Author

Fitzsimmons, James A., Fitzsimmons, Mona J.

Format:

Call Number

CP 014273

Edition

6th ed.

Publisher

McGraw-Hill/Irwin,

Publication Date

2008

ISBN

9780073377834 9780073345000

Available:
Holds:
Copies:

SD_ILS:584926

4.

Cover image for Service management : operations, strategy, information technology

Service management : operations, strategy, information technology

Service management : operations, strategy, information technology

by

Fitzsimmons, James A.

Author

Fitzsimmons, James A., Fitzsimmons, Mona J.

Format:

Call Number

HD9980.5 F57 2008

Edition

6th ed.

Publisher

McGraw-Hill/Irwin,

Publication Date

2008

ISBN

9780073377834

Available:
Holds:
Copies:

SD_ILS:262372

5.

Cover image for Service management : operations, strategy, information technology

Service management : operations, strategy, information technology

Service management : operations, strategy, information technology

by

Fitzsimmons, James A. author

Author

Fitzsimmons, James A. author, Fitzsimmons, Mona J. author, Bordoloi, Sanjeev K. author

Format:

Call Number

HD9980.5 F57 2019

Edition

Ninth Edition

ISBN

9781260092424

Available:
Holds:
Copies:

SD_ILS:882095

6.

Cover image for Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

by

Fitzsimmons, James A.

Author

Fitzsimmons, James A., Fitzsimmons, Mona J.

Format:

Call Number

CP 6388

Edition

5th ed.

Publisher

McGraw-Hill/Irwin,

Publication Date

2006

ISBN

9780072982305

Available:
Holds:
Copies:

SD_ILS:611247

7.

Cover image for Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

by

Fitzsimmons, James A.

Author

Fitzsimmons, James A., Fitzsimmons, Mona J.

Format:

Call Number

HD9980.5 F57 2006

Edition

5th ed.

Publisher

McGraw-Hill/Irwin,

Publication Date

2006

ISBN

9780072982305

Available:
Holds:
Copies:

SD_ILS:432437

8.

Cover image for Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

by

Fitzsimmons, James A.

Author

Fitzsimmons, James A., Fitzsimmons, Mona J.

Format:

Call Number

CP 2558

Edition

4th ed.

Publisher

McGraw-Hill/Irwin

Publication Date

2004

ISBN

9780072858754

Available:
Holds:
Copies:

SD_ILS:598256

9.

Cover image for Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

by

Fitzsimmons, James A.

Author

Fitzsimmons, James A., Fitzsimmons, Mona J.

Format:

Call Number

HD9980.5 F57 2004

Edition

4th ed.

Publisher

McGraw-Hill/Irwin

Publication Date

2004

ISBN

9780072823738

Available:
Holds:
Copies:

SD_ILS:348651

10.

Cover image for Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

by

Fitzsimmons, James A.

Author

Fitzsimmons, James A., Fitzsimmons, Mona J.

Format:

Call Number

HD9980.5 F57

Edition

3rd ed.

Publisher

McGraw-Hill,

Publication Date

2001

ISBN

9780072312676

Available:
Holds:
Copies:

SD_ILS:149081

11.

Cover image for Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

by

Fitzsimmons, James A.

Author

Fitzsimmons, James A., Fitzsimmons, Mona J.

Format:

Call Number

CP 1566

Edition

3rd ed.

Publisher

McGraw-Hill,

Publication Date

2001

ISBN

9780072312676

Available:
Holds:
Copies:

SD_ILS:587202

12.

Cover image for Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

by

Fitzsimmons, James A.

Author

Fitzsimmons, James A., Fitzsimmons, Mona J.

Format:

Call Number

HD9980.5 F57 1998

Edition

2nd ed.

Publisher

Irwin/McGraw-Hill,

Publication Date

1998

ISBN

9780070217607

Available:
Holds:
Copies:

SD_ILS:485767

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