by
Rust, Roland T.
Author
Rust, Roland T., Zahorik, Anthony J., Keiningham, Timothy L.
Format:
Call Number
HD9980.5 R87 1996
Publisher
HarperCollins College Publishers,
Publication Date
1996
ISBN
9780673991454
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by
Lovelock, Christopher H.
Author
Lovelock, Christopher H.
Format:
Call Number
HF5415.122.L68 1996
Edition
3rd ed
Publisher
Prentice Hall,
Publication Date
1996
ISBN
9780134558417
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by
Zeithaml, Valarie A.
Author
Zeithaml, Valarie A., Bitner, Mary Jo
Format:
Call Number
HD9980.5 Z45 1996
Publisher
McGraw-Hill,
Publication Date
1996
ISBN
9780070782501
Holds:
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by
Lovelock, Christopher H.
Author
Lovelock, Christopher H.
Format:
Call Number
HF5415.122.L68 1991
Edition
2nd ed.
Publisher
Prentice Hall,
Publication Date
1991
ISBN
9780138070663
Holds:
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by
Fisk, Raymond P.
Author
Fisk, Raymond P., Grove, Stephen J. (Stephen John), 1950-, John, Joby, 1957-
Format:
Call Number
HD9980.5 F574 2004
Edition
2nd ed.
Publisher
Houghton Mifflin,
Publication Date
2004
ISBN
9780618312849
Holds:
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by
Lovelock, Christopher
Author
Lovelock, Christopher, Wirtz, Jochen, Chew, Patricia
Format:
Call Number
HD9980.5 L684 2009
Publisher
Pearson Education,
Publication Date
2009
ISBN
9789810679958
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by
Gilmore, Audrey
Author
Gilmore, Audrey
Format:
Call Number
HF5415.123 G54 2003
Publisher
Sage Pub.,
Publication Date
2003
ISBN
9780761941576
Holds:
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by
Hoffman, K. Douglas
Author
Hoffman, K. Douglas, Bateson, John E. G.
Format:
Call Number
HD9980.5 H63 1997
Publisher
The Dryden Press,
Publication Date
1997
ISBN
9780030152177
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by
McDonald, Malcolm H. B.
Author
McDonald, Malcolm H. B., Payne, Adrian
Format:
Call Number
HF5415.13 .M335 1996
Publisher
Butterworth-Heinemann,
Publication Date
1996
ISBN
9780750630221
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by
Cowell, Donald W., author
Author
Cowell, Donald W., author
Format:
Call Number
HF5415.122 C69 1984
ISBN
9780434902637
Holds:
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by
Hoffman, K. Douglas
Author
Hoffman, K. Douglas, Bateson, John E. G., Hoffman, K. Douglas.. Essentials of services marketing
Format:
Call Number
HD9980.5 H634 2006
Edition
3rd ed.
Publisher
Thomson/South-Western College Pub.,
Publication Date
2006
ISBN
9780324319965
Holds:
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by
Hoffman, K. Douglas
Author
Hoffman, K. Douglas, Bateson, John E. G.
Format:
Call Number
HD9980.5 H634 2011
Edition
4th ed.
Publisher
South-Western,
Publication Date
2011
ISBN
9781439039397
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