The customer service solution : managing emotions, trust, and control to win your customer's business

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Publication Information:

New York : McGraw-Hill, [2013]

Physical Description:

xvi, 223 pages : illustrations ; 24 cm.

ISBN:

9780071809931

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Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000010334143	HF5415.5 D374 2013	Open Access Book	Book	Searching... Unknown