The skilled helper : a problem-management and opportunity-development approach to helping

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Title:

Personal Author:

Egan, Gerard, author

Edition:

10th ed.

Publication Information:

Belmont, Calif. : Brooks/Cole, Cengage Learning, c2014

Physical Description:

xv, 464 p. : ill. ; 24 cm.

ISBN:

9781285065717

Abstract:

Internationally recognised for its successful problem-management approach to effective helping, this book offers a step-by-step guide to the counselling process

Subject Term:

Counseling psychology

Helping behavior

Available:*

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000010334010	BF637.C6 E39 2014	Open Access Book	Book	Searching... Unknown

Over the past 30 years, Egan�s THE SKILLED HELPER has taught thousands of students like you a proven, step-by-step counseling process that leads to increased confidence and competence. Internationally recognized for its successful problem-management and opportunity development approach to effective helping, the text emphasizes the collaborative nature of the therapist-client relationship and uses a practical, three-stage model that drives client problem-managing and opportunity-developing action. As you read, you�ll also gain a feeling for the complexity inherent in any helping relationship. In this tenth edition, Egan now makes use of his version of the �common factors� approach, which gives new meaning and vitality to the book�s themes, as well as to the use of the problem-management model to organize and give coherence to those themes. Available with InfoTrac Student Collections http://gocengage.com/infotrac.

Preface to the Tenth Edition	p. ix
A Guide To the Tenth Edition	p. xii
Part I Laying the Groundwork	p. 1
Chapter 1 The Ingredients of Successful Helping	p. 3
Formal and Informal Helpers: A Very Brief History	p. 4
What Helping Is About	p. 5
The Ingredients of Successful Helping	p. 13
Embracing and Befriending the Uncertainties Inherent in Helping	p. 29
Moving from Smart to Wise: Managing the Shadow Side of Helping	p. 33
Chapter 2 The Helping; Relationship and the Values That Drive It	p. 36
The Helping Relationship	p. 37
The Values That Drive the Helping Relationship	p. 44
Respect as the Foundation Value	p. 46
Empathy as the Primary Orientation Value	p. 48
Proactive Appreciation of Diversity	p. 51
Self-Responsibility as an Empowerment-Focused Value	p. 58
A Bias for Action as an Outcome-Focused Value	p. 65
Shadow-Side Realities in the Helping Relationship	p. 67
Part II The Therapeutic Dialogues Communication and Relationship-Building Skills	p. 69
Chapter 3 Empathic Presence: Tuning In and Listening	p. 71
The Importance of Communication Skills in Helping	p. 72
Dialogue-Focused Interactions with Clients	p. 73
Visibly Tuning In: The Importance of Empathic Presence	p. 74
Active Listening: The Foundation of Understanding	p. 80
Listening to the Key Ingredients of Successful Therapy	p. 97
The Shadow Side of Listening: Forms of Distorted Listening	p. 100
Chapter 4 Empathic Responding: Working at Mutual Understanding	p. 104
Introduction to Responding Skills and the Importance of Empathic Relationships	p. 105
The Three Dimensions of Responding Skills: Perceptiveness, Know-How, and Assertiveness	p. 109
Responding with Empathy	p. 112
Becoming Competent and Confident in Responding with Empathy: Principles and Guidelines	p. 120
Tactics for Responding with Empathy	p. 127
A Case: Mara, the Client and Carlos, the Helper	p. 128
The Shadow Side of Responding	p. 131
Chapter 5 The Art of Probing and Summarizing	p. 135
Nudging	p. 135
The Art of Probing	p. 136
The Art of Summarizing: Providing Focus and Direction	p. 149
Mara and Carlos Revisited	p. 153
The Shadow Side of Communication Skills: Essential, But Not Everything	p. 155
Developing Proficiency in Communication Skills	p. 156
Chapter 6 Facilitating Client Self-Challenge: From New Perspectives to New Behavior	p. 158
Self-Challenge: The Basic Concept	p. 159
Inviting Clients to Challenge the Blind Spots at the Root of Dysfunctional Thinking, Emotional Expression, and Behavior	p. 171
Specific Skills for Helping Clients Challenge Their Blind Spots and Move to New Perspectives	p. 175
Chapter 7 Helper Self-Challenge	p. 191
Guidelines for Effective Invitations to Self-Challenge	p. 192
The Challenges Related to Helping Clients Manage Reluctance and Resistance	p. 199
Guidelines for Helping Clients Move Beyond Reluctance and Resistance	p. 204
The Role of Negotiation in Challenge	p. 208
The Shadow Side of Helpers	p. 211
Part III The Skilled Helper Problem-Management and Opportunity-Development Approach to Helping	p. 215
The Ingredients of Successful Therapy: A Review	p. 216
Chapter 8 An Introduction to the Problem-Management Process	p. 219
An Overview of the Stages of Problem Management	p. 222
Flexibility in the Use of the Problem-Management Process	p. 224
Stages of Change and Client Readiness for Change	p. 227
Integrative Eclecticism: The Ongoing Search for Best Practice	p. 229
"How Are We Doing?"-Ongoing Evaluation of the Helping Process	p. 231
Understanding and Dealing with the Shadow Side of Helping Models	p. 232
Chapter 9 Stage I-A: Help Clients Tell Their Stories	p. 236
A Brief Introduction to Stage I	p. 237
Task I-A: Help Clients Tell Their Stories	p. 239
Guidelines for Helping Clients Tell Their Stories	p. 241
Help Clients Move into Action Right from the Beginning	p. 255
Chapter 10 Stage I: Task I-B: The Real Story Task I-C: The Right Story	p. 259
Task I-B: The Real Story	p. 260
Mara and Carlos in I-B	p. 261
Help Clients Challenge Themselves to Participate as Fully as Possible in the Helping Process	p. 262
Immediacy: Dealing with Issues in the Helping Relationship Itself	p. 266
The Wider Use of I-B: Rising to the Challenge	p. 269
Task I-C: The Right Story	p. 270
Help Clients Work on Issues That Will Add Value to Their Lives	p. 270
Principles for Helping Clients Work on Issues That Make a Difference	p. 271
The Wider Use of I-C: Making the Right Choices	p. 279
Chapter 11 Stage II: Designing Problem-Managing Goals Task II-A: Possibilities for a Better Future	p. 282
An Introduction to Stage II	p. 283
The Role of Hope in Therapy	p. 286
Task II-A: Help Clients Discover Possibilities for a Better Future	p. 288
Skills for Identifying Possibilities for a Better Future	p. 289
Cases Featuring Possibilities for a Better Future	p. 299
Chapter 12 Stage II: Task II-B: Goals, Outcomes, Impact Task II-C: Commitment	p. 303
The Power of Goal Setting	p. 304
Task II-B: Goals, Outcomes, Impact: Help Clients Move from Possibilities to Choices	p. 306
Flexible Guidelines in Helping Clients Set Goal for Themselves	p. 308
What Kind of Change Do Clients Need and How Much?	p. 320
Emerging Goals	p. 326
Task II-C: Help Clients Commit Themselves-"What Am I Willing to Pay for What I Want?"	p. 327
Help Clients Commit Themselves to a Better Future	p. 328
Great Expectations: Encourage Client Self-Efficacy-"I Can, I Will"	p. 333
Stage II and Action	p. 337
The Shadow Side of Goal Setting	p. 339
Chapter 13 Stage III: Planning the Way Forward	p. 342
The Three Tasks of Stage III	p. 343
Mara and Carlos Revisited: Mara's Goals	p. 344
Task III-A: Help Clients Develop Strategies for Accomplishing Their Goals	p. 346
Principles for Helping Clients Discover Viable Strategies for Accomplishing Goals	p. 346
Task III-B: Help Clients Choose Best-Fit Strategies	p. 352
Bud's Amazing Odyssey	p. 352
Criteria for Choosing Goal-Accomplishing Strategies	p. 353
A Balance-Sheet Method for Choosing Strategies	p. 357
Help Clients Link Best-Fit Strategies to Action	p. 358
The Shadow Side of Selecting Strategies	p. 359
Task III-C: Help Clients Formulate Viable Plans	p. 361
Shaping the Plan: Two Cases	p. 364
Principles for Humanizing the Mechanics of Constructive Change	p. 366
Ready-Made Action Programs	p. 370
Chapter 14 Implementation: Making It All Happen	p. 373
Introduction to Implementation	p. 374
Mara Moves into Action	p. 375
Help Clients Move from Planning to Action: Principles of Effective Implementation	p. 377
Social Support and the Importance of Challenge	p. 386
The Shadow Side of Implementing Change	p. 391
Resilience: People's Ability to Hold Themselves Together, Bounce Back, and Grow	p. 396
Getting Along Without a Helper: A Striking Case	p. 401
Choosing Not to Change	p. 402
Revisiting the Key Ingredients of Successful Therapy	p. 403
References	p. 405
Name Index	p. 450
Subject Index	p. 456

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Table of Contents