Cover image for Effective leadership in student services : voices from the field
Title:
Effective leadership in student services : voices from the field
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Publication Information:
San Francisco : Jossey-Bass, 1992
ISBN:
9781555424794
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30000003224924 LB2343 C63 1992 Open Access Book Book
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Summary

Summary

Based on a study of over two hundred vice presidents, deans, and directors of student services programs, this book reveals the attributes, skills, and relationships necessary for successful leadership in student services. Exemplary leaders in the profession offer pragmatic advice and inspirational insights on a wide range of issues, from their basic philosophies of leadership to how to manage such crises as campus protests or the death of a student.


Table of Contents

1 Leadership in Student Services
Part One Essential Elements of Effective Leadership
2 Personal Attributes Associated with Success
3 Knowing How to Lead and How to Follow
4 Creating a Supportive Campus Environment
Part Two Building and Maintaining Relationships
5 Interacting with Students
6 Enlisting Faculty Support
7 Working with Staff
Part Three Challenges That Test Our Capabilities
8 Managing Crises
9 Coping with the Demands of Day-to-Day Practice
10 Building Identity and Credibility of Student Services Leaders
11 Service as an Ethic of Care
Resources: A. List of Nominators
B. Respondents to Survey of Effective Leaders
C. Interview Questions
D. Profile of Effective Leaders