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1. 
Cover image for Augmented Customer Strategy : CRM in the Digital Age
2. 
Cover image for CUSTOMER RELATIONSHIP MANAGEMENT : Concepts and Technologies
3. 
Cover image for KELLOGG ON BRANDING IN A HYPER-CONNECTED WORLD
4. 
Cover image for Integrating social customer relationship management into customer relationship management processes in academic library
5. 
Cover image for Integrating social customer relationship management into customer relationship management processes in academic library
6. 
Cover image for Social CRM framework for a telecomunication company in Malaysia
7. 
Cover image for Social CRM framework for a telecomunication company in Malaysia
8. 
Cover image for A CRM adoption model for Malaysian telecommunication and financial companies
9. 
Cover image for Customer relationship management for enhancing the customer satisfaction and customer loyalty in Iran Shahrvand stores
10. 
Cover image for Knowledge-based CRM using ontology-based process-oriented society-independent agent system
11. 
Cover image for Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation
12. 
Cover image for Strategic customer management : integrating relationship marketing and CRM
13. 
Cover image for A CRM adoption model for Malaysian telecommunication and financial companies
14. 
Cover image for Knowledge-based CRM using ontology-based process-oriented society-independent agent system
15. 
Cover image for Mastering innovative customer relationship strategies
16. 
Cover image for Profitable customer engagement : concept, metrics, and strategies
17. 
Cover image for Consumer retention and satisfaction in business management
18. 
Cover image for Customer relationship management framework for center of information and communication technology UniversitiTeknologi Malaysia
19. 
Cover image for Customer relationship management framework for center of information and communication technology UniversitiTeknologi Malaysia
20. 
Cover image for Effectiveness of CRM system for customer service representatives (CSR) training at Telekom Malaysia
21. 
Cover image for Effectiveness of CRM system for customer service representatives (CSR) training at Telekom Malaysia
22. 
Cover image for Tools of communication in customer relationship management
23. 
Cover image for Strategies in customer relationship management
24. 
Cover image for Customer in the boardroom? : crafting customer-based business strategy
25. 
Cover image for Developing the customer relationship management (crm) in health care organisation
26. 
Cover image for The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
27. 
Cover image for Developing the customer relationship management (crm) in health care organisation
28. 
Cover image for Customer relationship management model for Alumni Liaison Unit (UTM)
29. 
Cover image for Customer relationship management model for Alumni Liaison Unit (UTM)
30. 
Cover image for Customer relationship management for University housing services a case study of UTM hostels in Skudai Campus
31. 
Cover image for Customer relationship management for University housing services a case study of UTM hostels in Skudai Campus
32. 
Cover image for An empirical study about the underlying it challenges in implementing mobile customer relationship management (M-CRM) in malaysian insurance companies
33. 
Cover image for An empirical study about the underlying it challenges in implementing mobile customer relationship management (M-CRM) in malaysian insurance companies
34. 
Cover image for It's the customer, stupid! : 47 wake-up calls to help you stay client-focused
35. 
Cover image for Customer relationship management implementation in Iran automobile industry
36. 
Cover image for The hidden power of your customers : four keys to growing your business through existing customers
37. 
Cover image for The superpromoter : the power of enthusiasm
38. 
Cover image for Managing customer relationships : a strategic framework
39. 
Cover image for Customer relationship management implementation in Iran automobile industry
40. 
Cover image for Customer knowledge management : improving customer relationship through knowledge application
41. 
Cover image for CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers
42. 
Cover image for E-business in the 21st century : realities, challenges, and outlook
43. 
Cover image for Winning with customers : a playbook for B2B
44. 
Cover image for Sistem pengurusan perhubungan pelanggan (CRM) bagi Tanah Sutera Developer Sdn Bhd
45. 
Cover image for Sistem pengurusan perhubungan pelanggan (CRM) bagi Tanah Sutera Developer Sdn Bhd
46. 
Cover image for Faktor-faktor yang menghalang kepada keberkesanan pengurusan aduan di Hotel Johor Bahru
47. 
Cover image for Faktor-faktor yang menghalang kepada keberkesanan pengurusan aduan di Hotel Johor Bahru
48. 
Cover image for Sales technology : making the most of your investment
49. 
Cover image for Assessment of factors leading to customer relationship management success in telecommunication industry
50. 
Cover image for Assessment of factors leading to customer relationship management success in telecommunication industry
51. 
Cover image for Requirements analysis for costomer feedback management system
52. 
Cover image for Requirements analysis for customer feedback management system
53. 
Cover image for Behind the cloud
54. 
Cover image for Customer relationship management system for Perpustakaan Sultanah Zanariah
55. 
Cover image for Customer relationship management system for Perpustakaan Sultanah Zanariah
56. 
Cover image for Data mining techniques in CRM : inside customer segmentation
57. 
Cover image for Customer relationship management : concepts and technologies
58. 
Cover image for Salesforce.com for dummies
59. 
Cover image for Customer relationship management : a global perspective
60. 
Cover image for Customer relationship management : concepts and cases
61. 
Cover image for Salesforce.com for dummies
62. 
Cover image for Sistem pengurusan aduan dan cadangan secara online di Universiti Islam Negeri Suska Riau-Indonesia
63. 
Cover image for Sistem pengurusan aduan dan cadangan secara online di Universiti Islam Negeri Suska Riau-Indonesia
64. 
Cover image for Implementing CRM : from technology to knowledge
65. 
Cover image for A risk-benefit perspective on early customer integration
66. 
Cover image for Customer lifetime value : reshaping the way we manage to maximize profits
67. 
Cover image for Managing global accounts : nine critical factors for a world-class program
68. 
Cover image for Customer relationship management : a databased approach
69. 
Cover image for Sistem pembayaran saman secara MOBILE berorientasikan CRM bagi Polis Diraja Malaysia
70. 
Cover image for Converting customer value : from retention to profit
71. 
Cover image for Sistem pembayaran saman secara MOBILE berorientasikan CRM bagi Polis Diraja Malaysia
72. 
Cover image for Implementing customer relationship management and service quality supporting ICT services for CICT, UTM
73. 
Cover image for Customer relationship management
74. 
Cover image for Sistem pengurusan hubungan pelanggan bagi Four Star Chair Systems Sdn. Bhd. berasaskan teknik perlombongan data
75. 
Cover image for Implementing customer relationship management and service quality supporting ICT services for CICT, UTM
76. 
Cover image for Complaint management : the heart of CRM
77. 
Cover image for Kellogg on branding : the marketing faculty of the Kellogg School of Management
78. 
Cover image for CRM at the speed of light : essential customer strategies for the 21st century
79. 
Cover image for CRM unplugged: releasing CRM's strategic value
80. 
Cover image for Managing customer relationships : a strategic framework
81. 
Cover image for Customer relationship management : perspectives from the market place
82. 
Cover image for Maximising profits : the customer-centric approach
83. 
Cover image for The ultimate CRM handbook : strategies & concepts for building enduring customer loyalty & profitability
84. 
Cover image for Customer experience management : a revolutionary approach to connecting with your customers
85. 
Cover image for Customer relationship management : integrating marketing strategy and information technology
86. 
Cover image for The CRM project management handbook : building realistic expectations and managing risk
87. 
Cover image for Managing effectively : customer service, continuous improvement, innovation and change
88. 
Cover image for Customer relationship management : electronic customer care in the new economy
89. 
Cover image for CRM at the speed of light : capturing and keeping customers in internet real time
90. 
Cover image for The customer differential : the complete guide to implementing customer relationship management
91. 
Cover image for CRM at the speed of light : capturing and keeping customers in internet real time
92. 
Cover image for Customer relationship management : creating competitive advantage through win-win relationship strategies
93. 
Cover image for Harvard business review on customer relationship management
94. 
Cover image for Customer relationship management : a strategic imperative in the world of e-business
95. 
Cover image for The development of customer feedback management system
96. 
Cover image for The development of customer feedback management system
97. 
Cover image for The One to One Manager : Real-World Lessons in Customer Relationship Management
98. 
Cover image for The Client Role in Successful Construction Projects