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1. 
Cover image for Customer-oriented marketing strategy : theory and practice
2. 
Cover image for Let's close a deal : turn contacts into paying customers for your company, product, service or cause
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Cover image for Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilization
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Cover image for Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilization
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Cover image for How to measure social media : a step-by-step guide to developing and assessing social media ROI :
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Cover image for Gemba walks for service excellence : the step-by-step guide for identifying service delighters
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Cover image for Consumer-brand relationships : insights for theory and practice
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Cover image for Gemba walks for service excellence : the step-by-step guide for identifying service delighters [electronics resource]
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Cover image for You can't lead with your feet on the desk : building relationships, breaking down barriers, and delivering profits
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Cover image for The Language Of TRUST : Selling Ideas in a World Of Skeptics
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Cover image for SUPER SERVICE : Seven Keys to Delivering Great Customer Service Even When You Don't Feel Llike It, Even When They Don't Deserve It