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1. 
Cover image for Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilization
2. 
Cover image for Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilization
3. 
Cover image for Gemba walks for service excellence : the step-by-step guide for identifying service delighters
4. 
Cover image for Gemba walks for service excellence : the step-by-step guide for identifying service delighters [electronics resource]
5. 
Cover image for SUPER SERVICE : Seven Keys to Delivering Great Customer Service Even When You Don't Feel Llike It, Even When They Don't Deserve It