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Summary
Summary
The ultimate guide to identifying and reducing mishaps--both atwork and in life
Your mistakes need not be a fact of life. We can all learn to makefewer of them. In Do It Right the First Time, world renownedpersonal improvement guru Gerard Nierenberg shows us just how wecan reduce the number of errors we make--both in and out of lifeand the workplace. Nierenberg's Error Awareness System teaches ushow to increase our sensitivity and cut down on the errors wemake--and guard against those made by others that affect us. Heshows us how to identify the causes of our errors, how to deal withthem--and most importantly--how to prevent them from recurring.Packed with real-life examples, discussion questions, checklists,and helpful exercises, Do It Right the First Time covers:
* Ways to reduce errors in critical thinking and judgment
* Improving memory
* Recognizing patterns in error
* How managers and supervisors can reduce errors--awareness andaction, effective feedback, quality control, with no shame, noblame
* Concentration and accuracy--focusing on the job at hand
* Clerical errors and what they cost--understanding transportation,omission, insertion, repetition, substitution
* How to turn mistakes into benefits
For all professionals, academics, and businesspeople, includingmanagers, supervisors, and anyone who simply wants to reduce thenumber of errors in his or her life, this unique book isindispensable.
Author Notes
GERARD I. NIERENBERG, whom Forbes dubbed "The Father of Negotiating Training," and The Wall Street Journal referred to as one of the "Eight Wise Men," is the author of over 20 books--translated into 20 languages--about negotiation and improving interpersonal skills, including the multimillion bestseller How to Read a Person Like a Book.
Table of Contents
| Partial table of contents:? |
| The Errors of our Ways |
| No Shame, No Blame |
| The Error-Awareness System |
| The Types of Errors We Make |
| Errors in Transcription |
| Mistakes in Meaning |
| The High Cost of Errors |
| The Snowball Effect |
| What It Costs When We Don't Protect Ourselves from Others' Errors: A Critical Look at Medicine |
| The Causes of Our Errors |
| How to Cut Down on Reading Errors |
| Classifying the Causes of Error |
| Strategies To Reduce Your Errors |
| Improving Your Memory |
| Managing and Supervising to Reduce Errors |
| No Shame, No Blame, Revisited |
| Index |
