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1. 
Cover image for TRANSFORM CUSTOMER EXPERIENCE : How to Achieve Customer Success and Create Exceptional CX
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Cover image for Clients, clients, and more clients : create an endless stream of new business with the power of psychology
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Cover image for The superpromoter : the power of enthusiasm
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Cover image for Managing customer relationships : a strategic framework
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Cover image for Relationship selling
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Cover image for Relationship marketing : a consumer experience approach
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Cover image for Customer knowledge management : people, processes, and technology
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Cover image for Microsoft dynamics CRM 4 for dummies
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Cover image for Relationship selling
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Cover image for The golden apple : how to grow opportunity and harvest success
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Cover image for Customer lifetime value : reshaping the way we manage to maximize profits
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Cover image for Up close & personal? : customer relationship marketing @ work
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Cover image for Converting customer value : from retention to profit
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Cover image for The new marketing conversation : creating and strengthening relationships between buyers and sellers
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Cover image for Customer service in the information age : a common sense approach to high-tech help
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Cover image for Enhancing customer relationship process in Southern Sumatra district office of P.T. Telekomunikasi Indonesia, Tbk. through integration of multiple communication services
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Cover image for Enhancing customer relationship process in Southern Sumatra district office of P.T. Telekomunikasi Indonesia, Tbk. through integration of multiple communication services
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Cover image for Excellence in service
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Cover image for Opt-in marketing : increase sales exponentionally with consenual marketing
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Cover image for Managing customer relationships : a strategic framework
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Cover image for The customer centric enterprise : advances in mass customization and personalizaton
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Cover image for Relationship marketing : management of customer relationships
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Cover image for The referral of a lifetime : the networking system that produces bottom-line results . . . every day!
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Cover image for Maximising profits : the customer-centric approach
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Cover image for Customer experience management : a revolutionary approach to connecting with your customers
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Cover image for Customer relationship management : integrating marketing strategy and information technology
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Cover image for Strategic relationship marketing
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Cover image for Kajian elemen utama dalam pemasaran perhubungan
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Cover image for Customer equity : building and managing relationships as valuable assets
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Cover image for Strategic customer care : an evolutionary approach to increasing customer value and profitability
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Cover image for Relationship marketing for competitive advantage : winning and keeping customers
32. 
Cover image for The One to One Manager : Real-World Lessons in Customer Relationship Management