Title:
Hotel front office management
Personal Author:
Edition:
3rd ed.
Publication Information:
Hoboken, N.J. : John Wiley & Sons, 2003
ISBN:
9780471013969
Subject Term:
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 30000010047048 | TX911.3.M27 B35 2003 | Open Access Book | Book | Searching... |
On Order
Summary
Summary
Written by a highly regarded, well-known figure in the field. Features a clear and accessible writing style. Contains new sections on the use of technology in the front office.
Author Notes
James A. Bardi, EdD, Cha, is Director of Associate Degree Programs in Hotel, Restaurant, and Institutional Management at Penn State Berks and The World Campus at The Pennsylvania State University
Table of Contents
| Preface |
| Acknowledgments |
| Chapter 1 Introduction to Hotel Management |
| Chapter 2 Hotel Organization and the Front Office Manager |
| Chapter 3 Effective Interdepartmental Communications |
| Chapter 4 Property Management Systems |
| Chapter 5 Systemwide Reservations |
| Chapter 6 Revenue Management |
| Chapter 7 Guest Registration |
| Chapter 8 Managing the Financials |
| Chapter 9 Guest Checkout |
| Chapter 10 Preparation and Review of the Night Audit |
| Chapter 11 Managing Hospitality |
| Chapter 12 Training for Hospitality |
| Chapter 13 Promoting In-house Sales |
| Chapter 14 Security |
| Chapter 15 Executive Housekeeping |
| Glossary |
| Index |
