The big book of sales games : quick, fun activities for improving selling skills or livening up a sales meeting

Another book in the bestselling "Big Book of Business Games Series," The Big Book of Sales Games delivers dozens of 5-20 minute games and activities designed to motivate salespeople, teach key selling principles, or just liven up a sales meeting.

Author Notes

Peggy Carlaw is the founder of Impact Systems International, a training and consulting company based in California. Vasudha Kathleen Deming is an instructional designer and training consultant specializing in sales, customer service, and technical support.

Introduction	p. xiii
Chapter 1. It Begins Within	p. 1
The Greatest Sales Stories Ever Told	p. 3
Personal Selling Power	p. 5
Mission Possible	p. 11
Write Yourself a Letter	p. 15
Salesperson of the Year	p. 19
Chapter 2. What Do You Know?	p. 21
Product Knowledge Quiz	p. 23
So What?	p. 25
Think on Your Feet	p. 27
Chapter 3. Before You Say Hello	p. 29
Who, What, Where, When, Why?	p. 31
WIIFM (What's in It for Me?)	p. 35
Super Sleuthing	p. 37
Hitting the Mark	p. 39
You Look Marvelous!	p. 45
Chapter 4. Getting to Know You	p. 49
Alphabet Improv	p. 51
Hidden Rapport	p. 53
Small Talk	p. 57
Well, If He Can Do It	p. 61
To Each His Own	p. 65
Chapter 5. Target Practice	p. 69
The One-Minute Customer	p. 71
Amateur Architects	p. 73
What the World Needs Now	p. 81
Chapter 6. What's That You Say?	p. 85
I'm All Ears	p. 87
The Listening Quiz	p. 91
So What You're Saying Is . . .	p. 95
Feelings	p. 99
Chapter 7. It Slices It Dices!	p. 101
What I Mean Is . . .	p. 103
Toy with Success	p. 109
Colors	p. 111
When You Have to Say No	p. 115
Dressing for Success	p. 125
Chapter 8. Sales Solutions	p. 129
Ticket for Success	p. 131
The Great Sales Debate	p. 135
Problem-Busters	p. 139
The Lost Account	p. 143
Chapter 9. That's a Wrap!	p. 147
Sing for Your Supper	p. 149
Objection!	p. 153
Balancing the Scales	p. 157
It Costs How Much?	p. 161
Chapter 10. That's Not All!	p. 165
It's Not Just a Fruit	p. 167
Product Partners	p. 171
And by the Way . . .	p. 175
Would You Like Fries with Your Burger?	p. 179
Cheaper by the Dozen	p. 183
Chapter 11. Spelling Counts	p. 187
Wares Whaldo?	p. 189
Short, Sweet, and to the Point	p. 195
Common Questions	p. 199
Chapter 12. Come on In	p. 203
If I Could Do Anything	p. 205
Come on In!	p. 209
Service Spoken Here	p. 211
Make It Personal	p. 213

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Summary

Author Notes

Table of Contents