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Title:
Always be testing : the complete guide to google website optimizer
Personal Author:
Publication Information:
Indianapolis : Wiley Publishing, 2008
Physical Description:
xxxii, 302 p. : ill. ; 23 cm.
ISBN:
9780470290637

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30000010190651 HF5415.1265 E37 2008 Open Access Book Book
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Summary

Summary

Stop guessing, start testing, and enjoy greater success with your website.

If you're looking for more leads, sales, and profit from your website, then look no further than this expert guide to Google's free A/B and multivariate website testing tool, Google Website Optimizer. Recognized online marketing guru and New York Times bestselling author, Bryan Eisenberg, and his chief scientist, John Quarto-vonTivadar, show you how to test and tune your site to get more visitors to contact you, buy from you, subscribe to your services, or take profitable actions on your site. This practical and easy-to-follow reference will help you:

Develop a testing framework to meet your goals and objectives Improve your website and move more of your customers to action Select and categorize your products and services with a customer-centric view Optimize your landing pages and create copy that sells Choose the best test for a given application Reap the fullest benefits from your testing experience Increase conversions with over 250 testing ideas

Take the guesswork out of your online marketing efforts. Let Always Be Testing: The Complete Guide to Google Website Optimizer show you why you should test, how to test, and what to test on your site, and ultimately, help you discover what is best for your site and your bottom line.


Author Notes

Bryan Eisenberg is the cofounder of FutureNow, Inc., an interactive marketing optimization firm and Google Website Optimizer Authorized consultancy. He is a coauthor of the New York Times bestselling books Call to Action and Waiting for Your Cat to Bark? He is a sought-after speaker at major business conferences worldwide, having keynoted events for Search Engine Strategies, Shop.org, DMA, MarketingSherpa, E-consultancy, and the Canadian Marketing Association.

John Quarto-von T ivadar , having worked on NASA's Hubble telescope (the working parts), is chief scientist at FutureNow, Inc., and coinventor of Persuasion Architecture.


Table of Contents

Part I
1 Always Be Testing?
2 Playing with the Google Website Optimizer
3 Understanding the Google Website Optimizer Report
4 Optimization Works: Examples for Lead Generation and Retail
5 The Optimization Lifecycle
6 Always Be Testing in Action: Acceller Case Study
7 Simple Testing Concepts
8 Developing a Testing Framework
9 Establishing Testing Goals and Parameters
10 Jigsaw Case Study
Part II What You Should Test
11 Understanding What to Test
Part II
B Planning
12 WIIFM: What's in it for me?
13 Unique Value Proposition/Campaign Proposition
14 The Buying Decision
15 Categorization
Part II
C Structure
16 Usability
17 Look and Feel
18 Searchability
19 Layout, Visual Clarity, and Eye Tracking
20 Purchasing
21 Tools
22 Error Prevention
23 Browser Compatibility
Part II
D Momentum
24 Product Presentation
25 Load Time
26 AIDAS (Scent)
26 Trust & Credibility
28 Navigation / User of Links
29 Product Selection / Categorization
30 Up-sell / Cross-sell
31 Calls to Action / forms
32 Point of Action (see buying process)
33 Security & Privacy
Part II
E Communication
34 Persuasive Copywriting
35 Content (blogging, publishing)
36 Headlines
37 Readability
38 Use of Color and Images
39 Terminology / Jargon
40 "We-We" Test (Customer-Focused Language)
41 Features like reviews
Part II
F Conclusion
Part III
42 Understanding Basic Math
43 Understanding How the GWO Scripts Work
44 Testing on Static versus Dynamic Sites
45 Testing for Key User Events