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Summary
Summary
Work is an important part of living, whether you wait on customers, build a business or cook for your family. As such, we all have important stories to tell about our work. From this rich treasure chest of experiences, Canfield, Hansen and company have gathered a special collection of inspiring tales that share the daily courage, compassion and creativity that take place in workplaces everywhere.
Chicken Soup for the Soul at Work will nourish your spirit with stories of courageous leaders and will foster your creativity with examples of inspiring breakthroughs. It will also teach you how to enrich yourself and your coworkers through heartfelt acknowledgment.
This powerful book gives you new options, new ways to succeed and, above all, a new love and appreciation for yourself, your job and those around you. Share it with your mentor, coworkers or staff, and enjoy renewed joy and pleasure in your chosen vocation.
Special stories by Dilbert's Scott Adams, Beverly Sills, Dave Thomas and many more make this collection complete.
Author Notes
Jack Canfield earned his Bachelor's of Arts from Harvard and a Master's degree from the University of Massachusetts. he also has an honorary doctorate from the University of Santa Monica. Canfield has been a high school and university teacher, a workshop facilitator, a psychotherapist and a leading authority in the area of self esteem and personal development for approximately 30 years.
Canfield is the founder and co-creator of the Chicken Soup for the Soul book series, which has over 36 titles, 53 million copies in print and is translated into over 32 languages. He is the founder of Self Esteem Seminars in Santa Barbara, California, which trains entrepreneurs, educators, corporate leaders and employees in how to accelerate achievement. Canfield is also the founder of the Foundation for Self Esteem which provides self esteem resources and training for social workers, welfare recipients and Human Resource professionals. Some of his clients include Virgin Records, Sony Pictures, Merrill Lynch, Caldwell Banker, Federal Express, Bergen Brunswig Pharmaceuticals and the American Alzheimers Association.
In 1987, Canfield was appointed by the California Legislature to the California Task Force to Promote Self Esteem and Personal and Social Responsibility. He is the co-founder of the National Association for Self Esteem, and a member of the association for Holistic Education, as well as the National Association for for Self Esteem, where he was also a past member of the Board of Trustees and the recipient of the 1993 National Leadership Award. He is also a member of the National Staff Development Council and the National Speakers Association. In 1989, Canfield was awarded the Certified Speaking Professional designation, an honor that is held by less than 5% of NSA's membership. In 1997, he was nominated by three of NSA's past presidents for the coveted CPAE designation.
Canfield has appeared on such television shows as Oprah, The Today Show, 20/20, Eye to Eye, the NBC Nightly News and the BBC.
(Bowker Author Biography)
Excerpts
Excerpts
The Whale Story Celebrate what you want to see more of --Tom Peters Have you ever wondered how the whale and porpoise trainers at Sea World get Shamu, the 19,000-pound whale, to jump 22 feet out of the water and perform tricks? They get that whale to go over a rope farther out of the water than most of us can imagine. This is a great challenge--as great as the ones you and I face as parents, coaches or managers. Can you imagine the typical American managerial approach to this situation? The first thing we would do would be to get that rope right up there at 22 feet--no sense celebrating shortcomings. We call that goal-setting, or strategic planning. With the goal clearly defined, we now have to figure out a way to motivate the whale. So we take a bucket of fish and put it right above that 22-foot rope--donÆt pay the whale unless it performs. Then we have to give direction. We lean over from our nice high and dry perch and say, ôJump, whale!ö And the whale stays right where it is. So how do the trainers at Sea World do it? Their number one priority is to reinforce the behavior that they want repeated--in this case, to get the whale or porpoise to go over the rope. They influence the environment every way they can so that it supports the principle of making sure that the whale canÆt fail. They start with the rope below the surface of the water, in a position where the whale canÆt help but do whatÆs expected of it. Every time the whale goes over the rope, it gets positive reinforcement. It gets fed fish, patted, played with, and most important, it gets that reinforcement. But what happens when the whale goes under the rope? Nothing--no electric shock, no constructive criticism, no developmental feedback and no warnings in the personnel file. Whales are taught that their negative behavior will not be acknowledged. Positive reinforcement is the cornerstone of that simple principle that produces such spectacular results. And as the whale begins to go over the rope more often than under, the trainers begin to raise the rope. It must be raised slowly enough so that the whale doesnÆt starve, either physically or emotionally. The simple lesson to be learned from the whale trainers is to over-celebrate. Make a big deal out of the good and little stuff that we want consistently. Secondly, under-criticize. People know when they screw up. What they need is help. If we under-criticize, punish and discipline less than is expected, people will not forget the event and usually will not repeat it. In my opinion, most successful businesses today are doing things right more than 95 percent of the time. Yet what do we spend the majority of our time giving feedback on? ThatÆs right--the 2, 3, 4, maybe even the 5 percent of things that we donÆt want repeated and didnÆt want to happen in the first place. We need to set up the circumstances so that people canÆt fail. Over-celebrate, under-criticizeàand know how far to raise the rope. Charles A. Coonradt Excerpted from Chicken Soup for the Soul at Work: 101 Stories of Courage, Compassion and Creativity in the Workplace by Jack L. Canfield, Mark Victor Hansen, Maida Rogerson, Martin Rutte, Tim Clauss, Jack Canfield All rights reserved by the original copyright owners. Excerpts are provided for display purposes only and may not be reproduced, reprinted or distributed without the written permission of the publisher.Table of Contents
| Acknowledgments | p. xv |
| Introduction | p. xxi |
| 1. Love at Work | |
| Jessie's Glove | p. 2 |
| Climbing the Stairway to Heaven | p. 5 |
| "Whatever You Need" | p. 8 |
| All in a Day's Work | p. 11 |
| I Heard a Little Voice | p. 14 |
| The Christmas Man | p. 16 |
| His Life's Work | p. 20 |
| For the Love of My Father | p. 23 |
| 2. On Caring | |
| A Lesson from My Father | p. 30 |
| Bringing Your Heart to Work | p. 33 |
| A Pebble in the Water | p. 39 |
| I Just Can't Believe It | p. 44 |
| Angel on a Doorstep | p. 47 |
| Santa Comes to Joan | p. 52 |
| The Arc Angels | p. 55 |
| The Homecoming | p. 59 |
| Putting People First | p. 64 |
| Justice That Heals | p. 67 |
| "Thank You for Believing Me Well" | p. 70 |
| An Act of Kindness | p. 73 |
| The Power of Being Human | p. 75 |
| A Kind Word | p. 80 |
| The Youngest Cop in Arizona | p. 85 |
| 3. The Power of Acknowledgment | |
| The Whale Story | p. 91 |
| Rich Beyond Measure | p. 95 |
| Managing from the Heart | p. 98 |
| Trucks and Trust | p. 99 |
| A Lady Named Lill | p. 103 |
| "Your Work Is Recognized!" | p. 107 |
| Two Ripe Bananas | p. 110 |
| The Scrapbook | p. 113 |
| A Coach with Soul | p. 118 |
| 4. Service: Setting New Standards | |
| Banking at Its Best | p. 122 |
| A Passionate Flight Attendant | p. 125 |
| The Massage Is the Message | p. 128 |
| Not on the Menu | p. 131 |
| "Let's Start Over" | p. 135 |
| "Ah, Bambini!" | p. 138 |
| Beyond Order-Taking | p. 141 |
| "Welcome to Venetia" | p. 145 |
| Customer Service Is Not a Mickey Mouse Affair | p. 149 |
| Pass It On | p. 151 |
| Wednesday Mornings with Elvis | p. 156 |
| Holy Cow | p. 160 |
| A Million-Dollar Lesson | p. 163 |
| Speak the Customer's Language | p. 165 |
| How to Keep Clients ... Even When It Hurts | p. 168 |
| Have You Received Our Letter Yet? | p. 172 |
| Someone Was Listening | p. 175 |
| Beyond Expectations | p. 180 |
| 5. Follow Your Heart | |
| To Have Succeeded | p. 190 |
| Making Bright Memories for Tomorrow | p. 191 |
| I Found Myself Saying Yes | p. 197 |
| The Professor and Me | p. 200 |
| I Never Write Right | p. 208 |
| When Dreams Won't Die | p. 214 |
| Debbie Fields Gets "Oriented" | p. 220 |
| A Walk in the "Woulds" | p. 224 |
| A Sign for Our Times | p. 228 |
| Sacred Stalls | p. 233 |
| A Hug from a Teenage Boy | p. 239 |
| 6. Creativity At Work | |
| The Adjustment | p. 244 |
| Doing Good and Doing Well | p. 248 |
| Managing the Space Program | p. 252 |
| Attention to Detail | p. 257 |
| "Move Over!" | p. 259 |
| Search for a Smile and Share It | p. 262 |
| Getting the Garbage Out | p. 265 |
| Time Out | p. 267 |
| Poetic Vision | p. 269 |
| 7. Overcoming Obstacles | |
| How to Get Their Attention | p. 275 |
| Attitude Is Everything | p. 278 |
| Leading the Charge! | p. 282 |
| The Phantom | p. 284 |
| Staying Motivated | p. 290 |
| We Will Survive | p. 295 |
| Credit, Not Charity | p. 298 |
| The Question | p. 303 |
| Tony Trivisonno's American Dream | p. 305 |
| The Great Dill Deal | p. 311 |
| A Journey of Friendship | p. 315 |
| 8. On Courage | |
| Billy | p. 320 |
| "If I Were Really Important..." | p. 326 |
| That One Moment | p. 329 |
| A Little Courage Goes a Long Way | p. 333 |
| It Takes Chuzpah! | p. 338 |
| A Captive Audience | p. 341 |
| A True Leader | p. 346 |
| The Scoutmaster and the Gunslinger | p. 349 |
| Showdown at Pebble Beach | p. 356 |
| Take a Stand | p. 360 |
| 9. Lessons and Insights | |
| The Blind Man | p. 365 |
| Dave Thomas Serves Up Advice for Graduates of All Ages | p. 372 |
| The Uncommon Professional | p. 376 |
| Stressbusters | p. 380 |
| A Lesson in Leadership | p. 388 |
| Mother Knows Best | p. 393 |
| Why Coaches Really Coach | p. 397 |
| Let Your Light Shine | p. 402 |
| Spiritual Unfoldment at the World Bank | p. 406 |
| It Is Later Than You Think | p. 410 |
| How Much Is Enough? | p. 416 |
| More Chicken Soup? | p. 419 |
| Who Is Jack Canfield? | p. 421 |
| Who Is Mark Victor Hansen? | p. 423 |
| Who Is Maida Rogerson? | p. 425 |
| Who Is Martin Rutte? | p. 427 |
| Who Is Tim Clauss? | p. 429 |
| Contributors | p. 431 |
| Permissions | p. 447 |
