The relationship between service quality and customer satisfaction : a case study of tgl express sdn. bhd.

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2010

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xvi, 87 p. : ill. (some col.) ; 30 cm.

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Also available in CD-ROM :

Supervisor : Dr Ahmad Jusoh

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Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2010

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