The office : procedures and technology

THE OFFICE: PROCEDURES AND TECHNOLOGY is a comprehensive office procedures text for high school students, which provides essential skills for success in today's business world. The text is designed to teach knowledge and skills that are needed in a variety of careers where workers communicate, manage information, use technology, handle records, work with others, and solve problems in an office setting. The activities in the text are task-oriented, requiring students to apply knowledge and skills learned to complete an assignment or solve a problem. The text has three types of feature boxes in each chapter: Online Resources, providing information on our product Web site that relates to the chapter and professional organizations such as ARMA; Workplace Connections provide comments from fictional business employees related to material presented in the chapter; and Focus On... offering information on current topics of special interest.

Part 1 The Office In the Business World

1 The Office in a Changing Business World

2 Office Competencies

Part 2 Communicating Effectively

3 Communicating in the Office

Part 3 Managing Information to Enhance Productivity

4 Information, A Vital Business Resource

5 Communicating in Written Form

6 Communicating Via Presentation

7 Processing and Understanding Financial Information

Part 4 Managing Time, Tasks, and Records

8 Time and Work station Management

9 Meetings and Travel

10 Records Management Systems

11 Managing Records

Part 5 Mail and Telecommunications Systems

12 Processing Mail

13 Telephone Systems and Procedures

14 Telecommunications Systems

Part 6 Personal and Career Development

15 Planning and Advancing Your Career

16 Working with Others

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Summary

Summary

Table of Contents