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Summary
Summary
The Internet is quickly moving from a marketing tool in which businesses and organizations promote sales and awareness, to a core element of any information system architecture. The advent of the Internet as a fundamental infrastructure for the delivery of advanced business systems has opened up a wide range of questions for the design and development of such systems. Internet-Based Organizational Memory and Knowledge Management provides a multidisciplinary view of the wide range of ideas on innovative Internet information systems as they related to organizational memory and knowledge. Using the Internet as the primary architectural base, this book presents results and challenges of Internet-based knowledge management systems.
Author Notes
Dr. David Schwartz 's career spans both academia and business. Since 1998 he has served as Editor of the journal Internet Research . David's research has appeared in publications such as IEEE Intelligent Systems , International Journal of Human-Computer Studies , IEEE Transactions on Professional Communications , Information Systems, Knowledge Management Research & Practice , and the Journal of Organizational Behavior . His books include Cooperating Heterogeneous Systems , Internet-Based Knowledge Management and Organizational Memory , and the Encyclopedia of Knowledge Management . He has been a visiting scholar at Columbia University, Department of Biomedical Informatics and Monash University, Faculty of Information Technology. David's main research interests are Knowledge Management, Ontology, Internet-based Systems, and Computer-mediated Communications. He serves as a board member of Psagot Investment House, Cham Foods Ltd. (TASE), and Copernic (NASDAQ: CNIC). David received his Ph.D. from Case Western Reserve University; MBA from McMaster University; and B.Sc. from the University of Toronto.
Table of Contents
| 1 On Knowledge Management in the Internet Age | p. 1 |
| 2 Internet Enabled Corporate Knowledge Sharing and Utilization | p. 25 |
| 3 Essential Factors in Knowledge Management with COTS Products | p. 42 |
| 4 The Challenge for Customer Service: Managing Heterogeneous Sources | p. 57 |
| 5 Semi-Structured Data Extraction from Heterogenous Sources | p. 83 |
| 6 Adding Knowledge to Accounting Systems for Virtual Enterprises | p. 103 |
| 7 Concept Indexes: Sharing Knowledge from Documents | p. 123 |
| 8 Facilitating Knowledge Transfer in an R&D Environment: A Case Study | p. 147 |
| 9 On Knowledge Management: A Field Study | p. 170 |
| 10 The Challenges of Interorganizational Management: An Emerging Issue in the Virtual Organization | p. 201 |
| 11 Managing Knowledge in an ERP Enabled Virtual Organization | p. 222 |
| 12 Using an Intranet to Manage Knowledge for a Virtual Project Team | p. 241 |
