Excerpts

This book is an in-depth study that compares three quality management system (QMS) assessment methods: Malcolm Baldrige National Quality Award (MB), International Organization for Standardization 9000 (ISO 9000), and the Software Engineering Institute (SEI) Capability Maturity Model (CMM) for Software. Many companies are finding themselves in a position where they must assess their quality management system using more than one assessment model. This is causing an increase in the cost of conducting business, which can be minimized by understanding where these assessment models overlap and how they differ from one another. This book also establishes a framework from which to compare QMS assessment methodologies in general. This outline provides assistance in deciding which methodology is best suited for an organizationÕs QMS. It also provides a cross-reference among the various methodologies for specific aspects of a quality management system. An overview and detailed analysis of each methodology is provided. Also included is a complete translation of all assessment methodology requirements into statements of activity. The following specific methodologies were used for the comparison: Software Engineering Institute Capability Maturity Model for Software (1993, latest published revision). ANSI/ASQC Q9001--1994, Quality Systems-Model for Quality Assurance in Design, Development, Production, Installation, and Servicing (American equivalent to ISO 9001, 1994). (1994, latest published revision). 1995 Malcolm Baldrige National Quality Award (published annually) This book is divided into five parts and is structured so that each part can be used independently of the others. Using the subsequent paragraphs, people of differing experience levels can quickly find the material that is of the most importance to them. Those who are new to TQM and quality management systems can start with Part 1 and progress through the subsequent parts. Experienced practitioners can largely skip Parts 1 and 2 and focus on Parts 3, 4, and 5. Part I: Introduction provides an introduction and a backdrop from which you can better understand the comparison. Chapter 1 describes the two primary purposes of the book. Chapter 2 introduces total quality management (TQM) and some of the various definitions of quality, identifying their common themes. Chapter 3 further defines TQM by identifying the "Core Values and Concepts" underlying the ISO and MB quality management systems. Chapter 4 provides the rationale for assessing the quality management system and the types of assessments. Part II: Quality Management System Assessment Methodologies provides an overview for each of the three QMS assessment methodologies in Chapters 5, 6, and 7 . Chapter 8 briefly describes other QMS assessments. Part III: Comparing QMS Assessment Methodologies is the core part of the book, comparing the three methodologies. Chapter 9 gives a summary and overview of the comparison. Chapter 10 provides a high-level view of where the methodologies intersect. Chapters 11, 12, and 13 provide a detailed view as seen from each methodologyÕs perspective and the corresponding requirements in the other two methodologies. Part IV: Framework for Comparing QMS Assessment Methodologies provides the framework used for comparing the QMS methodologies. Chapter 14 describes the approach used to compare the assessment methodologies. Chapter 15 discusses conducting a system comparison in general and also identifies the assumptions used in the comparison. Chapter 16 provides a high-level comparison using the QMS framework, which Chapter 17 then summarizes. Part V: contains the appendixes. Appendixes A, B, and C provide the detailed requirements of MB, SEI, and ISO. Appendixes D, E, F, G, H, and I provide the detailed correlated requirements of MB, SEI, and ISO as seen from each methodologyÕs perspective. Appendix J provides the detailed requirements of the SEI and ISO quality plans. Appendixes K, L, and M provide the QMS framework properties matrixes for MB, SEI, and ISO. Appendix N is the summary of properties matrixes. Keywords Software Engineering Institute, SEI, Capability Maturity Model, CMM, International Organization for Standardization 9000, ISO, ISO 9000, ISO 9001, ISO 9004, Malcolm Baldrige National Quality Award, MB, MBNQA, Quality Management System, QMS, Total Quality Management, TQM, Market-Driven Quality, MDQ, Comparison, Assessment, Continuous Improvement, Quality Maturity, Process Reengineering, Reengineering, Framework, Methodology, Methodologies, Software Development Process. Sources Excerpts from the Capability Maturity Model for Software, Version 1.1 (CMU-93-TR-24), and the Key Practices of the Capability Maturity Model, Version 1.1 (CMU-93-TR-25), appear throughout this book with permission of the Software Engineering Institute, Carnegie Mellon University, Pittsburgh, PA 15213. Copyright -- 1993 by Carnegie Mellon University. Excerpts from the Q9001-1994 standards throughout this book appear with the permission of the American Society for Quality Control, 611 East Wisconsin, Ave., P.O. Box 3005, Milwaukee, WI 53201. Copyright -- 1994, American Society for Quality Control. No part of these standards may be reproduced in any form, in an electronic retrieval system or otherwise, without the prior written permission of the copyright holder. The author and publisher make no guarantee, either express or implied, with regard to the ISO 9000 registration. Excerpts from the 1995 Malcolm Baldrige National Quality Control Award appear throughout this book. The Malcolm Baldrige National Quality Award is published by the United States Department of Commerce and is considered public domain material. Excerpted from Comparing ISO 9000, Malcolm Baldrige, and the SEI CMM for Software: A Reference and Selection Guide by Michael O. Tingey All rights reserved by the original copyright owners. Excerpts are provided for display purposes only and may not be reproduced, reprinted or distributed without the written permission of the publisher.