Knowledge management framework for a bank call centre

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Title:

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Publication Information:

2012

Physical Description:

1 CD-ROM ; 12 cm.

General Note:

Supervisor : Assoc Prof. Rusni Daruis

Also available in printed version : HD30.2 P738 2012 raf

Subject Term:

DSP_DISSERTATION:

Thesis (Sarjana Sains (Pengurusan IT)) - Universiti Teknologi Malaysia, 2012

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
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