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The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value

Heskett, James L.

Author

Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A

Format:

Call Number

HF5415.5.H47 1997

Publisher

The Free Press,

Publication Date

1997

ISBN

9780684832562

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Proactive personality and behavior for individual and organizational productivity

DuBrin, Andrew J., author

Author

DuBrin, Andrew J., author

Format:

Call Number

HD56 D83 2013

Publisher

Edward Elgar,

Publication Date

2013

ISBN

9781782549345

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Improving performance and enhancing competitiveness : In search of innovative solutions

Siti Nabiha Abdul Khalid, editor

Author

Siti Nabiha Abdul Khalid, editor, Fathyah Hashim, Richardson, Christopher, editor

Format:

Call Number

HD58.9 I47 2013

Publisher

Penerbit Universiti Sains Malaysia,

Publication Date

2013

ISBN

9789838615839

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