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1. 
Cover image for CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers
2. 
Cover image for E-business in the 21st century : realities, challenges, and outlook
3. 
Cover image for CRM at the speed of light : essential customer strategies for the 21st century
4. 
Cover image for Customer relationship management : electronic customer care in the new economy
5. 
Cover image for CRM at the speed of light : capturing and keeping customers in internet real time
6. 
Cover image for CRM at the speed of light : capturing and keeping customers in internet real time